Report: #14487

Complaint Review: AOL

  • Submitted: Tue, February 19, 2002
  • Updated: Tue, February 19, 2002
  • Reported By:
  • AOL

    Nationwide
    U.S.A.

AOL False account information

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I participated in the AOL free trail plan with the CD's that are circulated in magazines and computer stores. After the one month I cancelled my account. (Or so I thought). My phone bill showed up with charges to AOL at the same time that my DSL charges began with a different company. Needless to say Denise one of thier so called friendly customer service reps in billing at AOL, placed me on hold when I insisted on speaking with a manager about my refund on a service I never authorized. (and kept me there!) I am still trying to get my full refund because they are insisting that they can only refund two months back and I have four months of a boggus account billed to me.

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This report was posted on Ripoff Report on 02/19/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/aol/nationwide/aol-false-account-information-14487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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