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Report: #59195

Complaint Review: AOL - New York New York

  • Submitted:
  • Updated:
  • Reported By: Yuma Arizona
  • Author Not Confirmed What's this?
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  • AOL PO Box 29593 New York, NY 10087-9593 New York, New York U.S.A.

AOL ripoff ripoff business from hell consumer fraud ripoff scam liars victimized many consumers New York New York

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You guys aren't alone out there w/AOL. They're trying to sack my wife and I for $107.01 because of the exact same practices involoving unauthorized checking account and/or credit card withdrawals. I was flaberghasted if not shocked at the number of people (426), that have already filed grievances against AOL. I can only imagine the number of poor soles that have not filed against them due to any number of reason(s) they have. Below, I have included two letters that I have already sent AOL's collection department and am now currently drafting a 3rd since they (AOL) can't get it through their thick skulls that they're crooks.

My niece Tamera Jones had quit AOL as a phone rep last year some time from Oct through Dec 2002. I'm not specifical sure when. Although she said she made good money w/AOL, she was tired of the pressure to "build sales and offer the fools anything to make them buy" attitude w/ the AOL staff.

If any one of you wish to begin planning for a class-action, please contact BadBusiness as a medium to contact me. I will be involved! I'm tired of companies such as AOL that feel as though they can walk all over the public any time they feel, Then again, just how does people like Ted "earn" his money anyways?

In addition to AOL, a copy of everyone of my letters drafted to AOL are sent to the BBB.(Better Bus...) However, the last responce I recieved from the BBB basically said that they are doing nothing w/AOL because AOL denies stealing from us! It's that simple. At least now I know just who owns the BBB!

JPF/jpf
03/21/03

From: Tammy L. Francis
To: AOL collections dept

Subj: Dispute of charges in the amount of $107.01

To begin with, I wish to thank the person responsible for submitting a printed copy of the charges in question to me. Now, reviewing these two pages of documented calls and charges reveals nothing of evidence in your behalf to me of being justified in withdrawing any funds what so ever from my account. One of your employees informed me that these charges were made from my own personal telephone. If so, where is this documented? Next I would like to point out that your employee also made it clear to me that these charges were incurred under the account of John and Tammy Francis. This cannot be true since I never offered your company my husbands name in any form shape or way to be added to my account as a user. At one time my husband was a member of AOL, however he cancelled with your services quite some time back and has not since reestablished any such contract.
Now, who is Rastapunk420? It surely isnt myself! So then, why am I being charged for some other partys calls? Im quite sure that even your records should reflect my account as Tfrancis928 (main) and AZ64desertrose (secondary). I really fail to see how you come up with something as loud and ridiculous as rastapunk?



Since there seems to be too many inconsistencies with your records and the account that I signed up for under your ruse of a free trial Internet service program, I must inform you that these records are not of my doing and your files appear to be most erroneous. I strongly recommend that you clean your billing system glitches up and refrain from any further action with my checking account or any other funding accounts that I may possess. Further more I am strongly recommending that you replace all funds from my account that you obtained without my specific authorization. Thank you.

In summary, at no time did I agree to or accept some ridiculous program offer that would or was going to cost me a $2.05 charge per minute fee! I really dont think that there is an intelligent adult in the entire USA that would be so foolish as to accept a contract of that nature. If there is God help them. They need to visit the rubber room for having an A in stupidity. It is more than clear that your records are wrong, your business has illegally acquired funds from my checking account, and your service representatives have no clue as to what they are doing daily. In addition to this, I want to advise your employee Steve, whom my husband had a conversation with over the phone the other day that his level of mentality needs to be improved upon. My husband spoke to him in plain English. What he said was quote Someone is going to answer for the idiotic charges made to my wifes checking account. Someone is going to have to answer a lot of questions. Unquote. At no time did he threaten anyone with physical body harm. He spoke clearly in a legal sense, yet your employee tried to turn his words into a physical act of aggression. Now, if your training techniques are to instill this form of learning in your employees, then I suggest that all of you get a life! What kind of a company trains their personnel to threaten the clients with legal suits for assaults on their person? Do the right thing by relinquishing all the funds your company stole from me back to my personal checking account!




Tammy L. Francis
R/S


Copy to:
Better Business Bureau
Bank of America

JPF/JPF/jpf
Thursday, April 24, 2003
3:12 PM

To whom it may concern.

I just received a statement from your billing department dated April 22 2003. This Urgent billing is for the sum of $107.01. The Invoice also dictates that I have until May 8th, 2003 to clear my good name of this blemmish and that all of my AOL privileges have been suspended until further notice.

Im not quite sure how exactly your company operates, but back on the 21st of March, 2003, I submitted a letter of rebuttal to your Accounts receivable department as well as the Better Business Bureau and my personal bank. It is as clear as an Arizona summer day that your personnel arent paying attention to details and its even more apparent that they have no clue what theyre doing. Yet, I am being directed by your department to pay this ridiculous bill that I have no intentions of doing in the first place because, as I stated in my first letter, this billing simply is not mine.

Thank you for your cooperation in this matter.



Sincerely; Tammy L. Francis

Copy to:
Better Business Bureau

John
Yuma, Arizona
U.S.A.

Click here to read other Rip Off Reports on AOL

This report was posted on Ripoff Report on 06/01/2003 03:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aol/new-york-new-york-10087-9593/aol-ripoff-ripoff-business-from-hell-consumer-fraud-ripoff-scam-liars-victimized-many-cons-59195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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