ED Magedson – Founder
AP Daily Deals1705 K, Plano, TX 75074 , Select State/Province USA
AP Daily Deals Ad Pages Magazine Refusal to Refund for Certificates that could not be used Plano Texas
I've been a long time customer of Groupon.com and Restaurant.com. I've bought, used and returned lots and lots of certificates over the years. Reasons for returns: business closed, business too far away, not able to utilize certificate, etc. Some certificates were still valid, some had expired because we never got to travel to use them. Not a single one was ever turned down for credit to purchase another certificate. (Theoryl not used, no one paid.)
Now comes along a local company, AP Daily Deals. They jump into the game of trying to cut into Groupon.com and Restaurant.com's local business endeavors.
They start offering deals and running ads and promoting thenselves thru ADpages.com monthly magazine mailer.
My partner, who found a few dealls interesting, spent some good money over the last 14 months. [continued below]....
Now, my partner knows I love go karts, as I've bought a few certificates from Groupon.com for place in Lewisvlle. She finds this deal on APDailyDeals.com for a new place in Frisco that has ridiculously high cost for go karts, grabs 2 certificates at 50% value, ($40 vallue for $20), which is equivalent to ten minutes in a go kart, after an hour wait in line. $40 dollars spent for my birthday present.
Now the certificates are given to me. I'm sort of thrilled. Can't use them on Saturday, guys day to play. Can only go ewhen it's full of children and family and the lines are full, meaning you have to stand in line with kids of all ages. The first night I went, i dod not want to stand in line with nosiy kids. Nor did I want to stand for an hour, onkly to ride for up to 10 minutes. A waste of a weeknight evening. Could only use one certificate per visit, meaning I'd have to invest 2 seperate nights for maybe 20 minutes of riding.
The certificate were in an envelope on my dresser. My partners birthday is coming up sot I thought we both could go for a ride. I go grab the envelope and open the certificates and find that they had expired 3 days ago. Not really caring since the place is not my kind of place, I figure I can call and get my partner credit, since they were not used.
I call the number on the certificate and explain that the certificates could not be used, and since the company didn't get paid, could my partner get credit to uose oj another offer, ( as we do on Groupon and restaurant all the time).
Basically, they said, tuff luck, we dont refund. So, basically, my partner is out the $40 she spent on these. What a joke for a local company to do. Can guarantee my partner and I will never use AP DailyDeals again. And I will blast and post regularly to all my twitter and fb business associates to not use AP DailyDeals They don;t give a crap about locals. They just want to take your money and tell you to go stuff it if htere is a problem. Customer Service at it's lowest form.. Way to go Plano business!
All We wamted to do was get credit to use something better suited for us, on her birthday this weekend.
This report was posted on Ripoff Report on 10/04/2013 07:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ap-daily-deals/select-stateprovince/ap-daily-deals-ad-pages-magazine-refusal-to-refund-for-certificates-that-could-not-be-use-1089397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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