• Report: #589152
Complaint Review:


  • Submitted: Sat, April 03, 2010
  • Updated: Sat, April 03, 2010

  • Reported By: ... — Boston Massachusetts United States of America
Internet United States of America

AP9* GALLERIAUSA CT Adaptive Marketing, LLC Galleria charges my credit card even after I have disputed with Citibank, unable to cancel, Internet

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I have been trying to cancel this "savings program" for a couple months now; I don't even know how they got my credit card.  I needed to cancel the original card # that they grabbed a few months ago for an unrelated fraud matter; I thought that the Galleria charge would drop off after they tried to charge a nonexistent number.

NOPE!  It carried over to the new card...that tells me that Citibank (my card issuer) is somehow feeding them the information.

I am told that I can cancel online.  Okay...except they want a member ID.  Which I do not have seeing as I never received the "welcome packet" that contains this.  I call, and am told that my info is not in their system (funny, you seem to have enough info to KEEP CHARGING ME).  I dispute the charge with Citi (stating that I wanted to cancel it) and include all the hoops that I had to jump through.  The last time I tried to call the number listed for them on my CC statement it gave me a voicemail loop.

So I receive a dispute credit for the previous billing cycle...only to have it pop up AGAIN as a new charge.  What was the point of the dispute then?

This report was posted on Ripoff Report on 04/03/2010 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ap9-galleriausa-ct/internet/ap9-galleriausa-ct-adaptive-marketing-llc-galleria-charges-my-credit-card-even-after-i-h-589152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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