Report: #935647

Complaint Review: Apple Computer - iTunes

  • Submitted: Sat, September 01, 2012
  • Updated: Mon, September 24, 2012
  • Reported By: Chicocat — San Jos California United States of America
  • Apple Computer - iTunes
    1 Infinite Loop
    Cupertino, California
    United States of America

Apple Computer - iTunes iTunes Problem in Redeeming Promotional Gift Card from iMac Purchase Cupertino, California

*Author of original report: Partial Credit Received from Apple

*UPDATE Employee: Read the terms

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I purchased a new Apple Computers iMac in September 2011 that came with a $100 gift card.  The card required me to register it with iTunes. I have no use for downloading music or applications from iTunes and saved the entire $100 gift card balance to apply toward the purchase of an AppleCare extended warranty plan.  When I tried to apply the $100 balance to the purchase of the AppleCare extended warranty I was advised that the card could not be used to purchase the AppleCare extended warranty.  

This seems to be a violation of California gift card law which normally allows consumers to apply gift card balances for any purchase within a company.  iTunes is an integral part of Apple Computers.   Another problem is that I was advised that a tax of $14.15 would be applied to the AppleCare plan extended warranty.  I have spent the last week sending messages to iTunes asking to use apply my $100 gift card balance to the AppleCare plan but all of my attempts to resolve the matter have been rebuffed.  I am therefore left with a $100 gift card that is worthless to me since I never plan to download applications, music, or other items from iTunes.  

They also do not allow me to sell or transfer the card to anyone else who might be able to use the $100 balance. It seems that Apple's practices in regard to use of its gift card are unfair to consumers. I therefore will not purchase the AppleCare plan or any other Apple products in the future. I would be happy to join any class action or other litigation against Apple Computers and iTunes to enable consumers to use Apple gift cards in any way they would like.  I am a retired college dean and currently work as a part-time faculty member at a major university in Silicon Valley.
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This report was posted on Ripoff Report on 09/01/2012 02:16 AM and is a permanent record located here: http://www.ripoffreport.com/reports/apple-computer-itunes/cupertino-california-95014/apple-computer-itunes-itunes-problem-in-redeeming-promotional-gift-card-from-imac-purcha-935647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Partial Credit Received from Apple

AUTHOR: Chicocat - (United States of America)

An executive from Apple Computers contacted me last week and discussed my request to apply my $100 iTunes gift card toward the purchase of an AppleCare extended warranty and support agreement.  

As a result of our discussion Apple agreed to meet me more than halfway and provided a $58 credit from the cost of my iMac purchase last year.  

I therefore went ahead and purchased the AppleCare extended warranty and service plan, and am happy to report that this issue is now resolved.

I therefore am requesting to withdraw the Ripoff Report that was submitted earlier.
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#2 UPDATE Employee

Read the terms

AUTHOR: Lefty21 - (United States of America)

Too bad the Apple website about the Back-to-School program says "You can use your Back to School Gift Card to download apps, music, books, and more from the Mac App Store, the iTunes Store, the iBookstore, and the App Store." Sorry you didn't read the terms and conditions of the thing you bought.
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