Apple Computer I-phone warranty scam Cupertino California
*Consumer Comment: You are very much wrong in this case.
I am a long time Apple customer dating back to their first MAC product. I was one of the people first to activate an Iphone and love it. I had the first generation and decided to purchase the 3G when it was through with the myriad of problems they had initially. So I get my new phone and less than a week later it stops responding to touch on the lower half of the display. So I take it to an apple store and wait the hour plus to see a technician. He confirms it is not working properly and gets me a replacement, so I take the replacement and from the start it had little quirks that I assumed were just part of the new 3g like a fickle volune button and screen locking intermittently. Well as time goes on (2 months) it has increased to more than quirks and the buttons are not properly fuctioning so I take it back to an apple store and get a technician who confirms the problems and then tells me I am without a warranty due to water damage! I can assure you my phone has never been anywhere near water let alone submerged as they claim. Upon further discussion with the Assistant Manager she tells me that I am taking the word submerged too literally as the indicator could be set off by 2--3 drops of water, I.E. sweat from your ear while talking on the phone. Needless to say I am less than happy so she says oh well nothing I can do for you other than offer to sell you another unit for more than I paid for my useless 2 month old one.
I know my phone has never been submerged or exposed to water so I am certain this is a scam to sell more units and get around having to honor their warranty for these items.
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