Complaint Review: Apple Computer - Nationwide
- Apple Computer apple.com Nationwide U.S.A.
- Phone: 800-692-7753
- Web:
- Category: Computer Dealers
Apple Computer ripoff Bought Projector Got Box No Projector Complained Got Run Around Cupertino California
*Author of original report: Still unresolved
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Earlier this month I purchased a Laptop, Case, and Projector, along with some software from Apple. Most of it was recieved in good condition. However they shipped me a Projector case instead of a Projector. I called and complained and they accused me or someone at my company of stealing it. I reported it to the police and their investigation determined that it was not in the box when it was shipped. Not good enough for Apple. They still won't refund the purchase price or reship the product until they have completed their own investigation. In their own good time. Talk about arrogant. This takes the cake.
I told them that was fine I wanted to send the entire order back for a refund and I would buy someone elses products. They said ok at first until they looked at the order and then they said no way because they had added memory to the laptop before it was shipped and as such it was a custom item. Well they were also suppolsed to prinstall the software and they did not do that, so its not what I ordered. I have spoken with customer service and a customer service manager to no avail. I asked the manager to speak with his supervisor and he said fine that would take several days for her to call me back. This company takes the cake, and their customer service while normally good, really sucks when you really have an issue.
At one time I was an Apple advocate, this experience has taught me better, My recommendation "Buy another brand".
Darby
Harlan, Kentucky
U.S.A.
This report was posted on Ripoff Report on 11/29/2004 08:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/apple-computer/nationwide/apple-computer-ripoff-bought-projector-got-box-no-projector-complained-got-run-around-cupe-120225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Author of original report
Still unresolved
AUTHOR: Darby - (U.S.A.)
SUBMITTED: Tuesday, December 14, 2004
Its been almost a month and apple still has not completed there investigation and I still don't have either a refund or the projector. They called me back a couple of weeks ago to inform me they should have it resolved soon. I checked with them today and still no resolution.
Advertisers above have met our
strict standards for business conduct.