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Report: #1397706

Complaint Review: Apple, Inc. and Investors Business Daily - Cupertino California

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  • Reported By: HawaiiGuy — Honolulu Hawaii USA
  • Author Confirmed What's this?
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  • Apple, Inc. and Investors Business Daily Apple, Inc. 1 Infinite Loop Cupertino, California USA

Investors Business Daily I purchased an in app subscription, through Apple's App Store, for the MarketSmith - Stock Research On The Go - One Year Subscription for $999.99 + tax of $47.12 for total of $1,047.11; however App says subscription expired and Investor’s Business Daily (MarketSmith) will not refund money paid nor correct my access to service for subscription Los Angles California

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 I purchased a MarketSmith Annual subscription purchased through the MarketSmith App thru Apple App Store and paid $999.99 + tax of $47.12 for a total of $1,047.11. However, the App does not work as my access is denied and still says my subscription has expired. When I saw the app being featured in iTunes with verbiage that the app had been updated, spruced up and even noting in the app a new login page, system enhancements, etc., I was excited that it would work fine. Since I saw it being highlighted and having been reworked, I figured trouble I had before would have been fixed. I therefore assumed it will work, or maybe Because it wasn't working I contacted Investors Business Daily to make sure it had been set up in my account with (IBD / MarketSmith) and the app needs to be programmed on their end. I'm very disappointed that MarketSmith (Investor's Business Daily) app doesn't work, and continues to say that I have zero days left on my subscription, and that they are not willing to correct the situation. Even though Apple sends the App developer the money paid for subscriptions (less a processing fee), the App Developer and Service Provider has a responsibility to maintain system and if not working refund subscription fees. I requested either to have my access corrected or refund of $999.99 + tax of $47.12 for a total of $1,047.11.

This report was posted on Ripoff Report on 09/03/2017 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/apple-inc-and-investors-business-daily/cupertino-california-95014/investors-business-daily-i-purchased-an-in-app-subscription-through-apples-app-store-f-1397706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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