Report: #995694

Complaint Review: Apple Inc

  • Submitted: Sat, January 12, 2013
  • Updated: Sat, January 12, 2013
  • Reported By: colin1965 — Massachusetts United States of America
  • Apple Inc
    1 Infinite Loop
    Cupertino, California
    United States of America

Apple Inc Did not honor product warranty Cupertino, California

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Apple Inc. stole $230 plus tax dollars from me by not honoring my product warranty for my iPod touch 2nd generation, when it was clearly in warranty. I had bought a Brand New iPod touch 2nd generation online in December 2011, when I contacted Apple in November of 2012, they would not honor the product warranty, as they stated it was out of warranty according to their policies, even though I sent them my proof of purchase multiple times.

All Apple did was offer for me to pay $99 plus tax to have my broken iPod touch replaced with a refurbished 2nd generation iPod touch. Thank you Apple for all of my time you wasted on the phone with your customer service department.
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