Report: #1393994

Complaint Review: Apple - Internet

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Submitted: Sat, August 19, 2017
Updated: Sat, August 19, 2017
Reported By: Julie — Fullerton California USA

Author Confirmed

Why?

Apple Internet USA

Phone: 7147454688
Web:
Category: Computer Mail Order

Apple customer service Receiced replacement Ipad mini 4, 128 mg California Internet

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Bought this item in March 2017 it failed in july 2017. Received replacement aft 2 hours on phone with customer support. Less than 2 days after receiving it it failed. I was told that Apple always sends refurbished units for replacements. That they were like new. Wrong, it isnt like new. The screen fades to nothing, it fades to white and i must do a hard restart to get it working. Photos fade to black and needs same restart. Now i cannot get it to xxome on at all in demanding a new Ipad or like for like, i bought it less than 6 mos ago and am not willing to take a refurbished one or i would have bought eefurbished to begin with. Im told it must go to approval people who r not available for 3 days, if they approve it will take a wk to receive. And i have APPLE CARE. Never will i buy APPLE CARE AGAIN. SUARE TRADE IS THE WAY TO GO.

This report was posted on Ripoff Report on 08/19/2017 12:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/apple/internet/apple-customer-service-receiced-replacement-ipad-mini-4-128-mg-california-internet-1393994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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