Report: #1374104

Complaint Review: Apple

  • Submitted: Fri, May 19, 2017
  • Updated: Fri, May 19, 2017
  • Reported By: Tim B — Greeley Colorado USA
  • Apple

    Nationwide
    USA

Apple My wife inherited an IPAD from her father but did not get the password before he passed. Apple refuses to remove the ID after a year worth of wrangling and increasing difficult and costly requests. It is clear that they intend to make is so difficult and expensive the the custormer will give up and hopefully by another. Nationwide

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My wifes father passed last year and was given his IPAD.  Unfortunately his password was not known at the time and we have been working for over a year to get access to the IPAD.  Even after finding the password Apple has refused to help.  They have at times said everything was in order and that access would be granted several months down the road only to later change the rules and add more requirements.  Even after providing death certificates and trust documents, Apple would not assist.  Apple instead added more requirement that would end up requiring legal assistance and cost more than the equipment is worth.  Clear the end game for apple is to get the survivor to just by another.  After seeing how they treat greiving family members we will never buy another one of their products.  See the latest email below outlining the last request from apple.

From: Jennifer Eldridge <jeldridge@apple.com>
To: "timnrachel@.....
Sent: Tue May 09 2017 14:38:43 GMT-0600 (Mountain Daylight Time)
Subject: Your Apple Case Number 100048000880
 
Hello Rachel,
 
Per our conversation today, this is the information I agreed to send.
 
We need a notarized Certificate of Trust (in the form of an acknowledged declaration signed by all currently acting trustees of the trust—at least one of which needs to be the requestor) that contains all of the following information: 
 
(a) The existence of the trust and date of execution of the trust instrument;
 
(b) The identity of the settlor or settlors and the currently acting trustee or trustees of the trust;
 
(c) The powers of the trustee as it pertains to the deletion of the Apple ID;
 
(d) The revocability or irrevocability of the trust and the identity of any person holding any power to revoke the trust;
 
(e) When there are multiple trustees, the signature authority of the trustees, indicating whether all, or less than all, of the currently acting trustees are required to sign in order to exercise various powers of the trustee;
 
(f) The trust identification number, whether a social security number or an employer identification number; and
 
(g) An affirmation that the trust is currently in full force and effect and has not been revoked, modified, or amended in any manner that would cause the representations contained in the Certificate of Trust to be incorrect. 
 
I can be reached at 1-877-388-0879 Ext. 1100134. I am available 07:30AM-04:30PM CST Mon-Fri.
Thank You,
 
Jennifer Eldridge
Apple
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This report was posted on Ripoff Report on 05/19/2017 07:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/apple/nationwide/apple-my-wife-inherited-an-ipad-from-her-father-but-did-not-get-the-password-before-he-pa-1374104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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