Report: #1386219

Complaint Review: Apple.com

  • Submitted: Mon, July 17, 2017
  • Updated: Mon, July 17, 2017
  • Reported By: Gabriella — Philadelphia Pennsylvania USA
  • Apple.com

    Nationwide
    USA

Apple.com Apple Store fool me Nationwide

Show customers why they should trust your business over your competitors...

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On january 26 I made an online purchase at apple.com

The order was of a MacBook Pro 15" with Touch Bar - 2.6GHz, 256GB - Space Gray (2016) and USB-C Digital AV Multiport Adapter

On February 1st I received a box and a padded envelope

As soon as I got the box I felt it was light but since it was not damaged I accept it

The envelope contained the adapter however, the box only contained protective bubble wrapper

I contact apple right away and they open a shipment investigation

After a couple of days Apple sent me an e-mail stating that they completed the investigation with the carrier and no further action would be take since I signed the package as received

I was very desperate and decides to post what ocurried on the forum at apple.com

One day after the post named EMPTY BOX, an apple representative called Crystal contact me saying that apple would provide me a replacement (I have the e-mail in record) and maintain the same order number

The computer was delivered, however, apple did charge me again ($2611)

Since I was expecting for a replacement, not a re-order, I return the computer

As of today, I still did not receive the refund for the money I spent

I tried to dispute charges but because of the timing the bank is not able to do it

I have e-mail, called, and contact apple at every possible way I can and the only thing they tell me to do is to contact law enforcement

Please, I just need help in getting what I paid for

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This report was posted on Ripoff Report on 07/17/2017 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/applecom/nationwide/applecom-apple-store-fool-me-nationwide-1386219. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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