• Report: #972696
Complaint Review:

Appliance Connection

  • Submitted: Thu, November 22, 2012
  • Updated: Wed, February 27, 2013

  • Reported By: esoucitraps — Viola Idaho United States of America
Appliance Connection
Internet United States of America

Appliance Connection Falsely charged for extra services, refuse to refund, terrible customer service, Internet

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First off, I've only once had service so bad in my life. If it was possible, I would give them a 0 star rating.

I bought a new dishwasher from this site as an early christmas present for my mom, while I'm in afghanistan. I paid extra for express shipping, the white glove install, and removal of the old device.

It took 3 days for it to ship out, and once it did the tracking number stated 13 working days till the estimated delivery date. Express shipping is supposed to arrive within 4 to 7 business days. Fail.

The shipping company was given a bill of lading that didn't specify any of the extras (totaling over $500). When I contacted the website, they told me to be patient about my order and got fussy about my anger at being fleeced.

Also, they are refusing to give me a refund, even though the shipping company has been giving my mother the run around.

Also, my Mother lost a day of work (which she cannot afford) to be there between 10am and 2pm, which is when the shipping company eventually said they'd deliver. They finally showed up... 8 hours later. DO NOT BUY FROM THIS WEBSITE!!!

This report was posted on Ripoff Report on 11/22/2012 11:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/appliance-connection/internet/appliance-connection-falsely-charged-for-extra-services-refuse-to-refund-terrible-custo-972696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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