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Report: #1232272

Complaint Review: Appliance Factory & Mattress Kingdom - Thornton Colorado

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  • Reported By: Madscot — Thornton Colorado USA
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  • Appliance Factory & Mattress Kingdom 321 W. 84th Ave., Washington Plaza, Thornton, Colorado USA

Appliance Factory & Mattress Kingdom They refuse to honor promises of free Items as promoted for 1 day moving sale. Thornton Colorado

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Buyer Beware!

 Be extremely careful buying from these people.  We bought a new washer and dryer set from them.  They said we came on a great day because there was a one day moving sale going on.

We looked at a less expensive set but they kept nudging us towards an expensive set.  The salesman told us that during the one day sale, if we bought the more expensive set, we would get 2 pedestals for free.

We finally decided to splurge on the basis of his assurances that this was an excellent deal.  When they delivered the set, the pedestals were not brought. The washer was defective as well.

They took the washer back and we called about the pedestals.  We were told that IF we were supposed to get them, they would be with the replacement washer when it was delivered.

Needless to say, they were not.  After a series of phone calls, we were told that they couldn't find confirmation that a sale for free pedestals was offered that day.

We've been given the runaround repeatedly. They were going to talk to a supervisor and call us back.  We've heard nothing, and they promised to get back to us over a week ago.

It should be noted that our paid invoice lists 2 free items that we did not receive in any form. We will be reporting their bad business practices to the BBB and will never shop their again.

This report was posted on Ripoff Report on 05/29/2015 05:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/appliance-factory-mattress-kingdom/thornton-colorado-80260/appliance-factory-mattress-kingdom-they-refuse-to-honor-promises-of-free-items-as-promo-1232272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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