Report: #920413

Complaint Review: Appliance Warehouse of America Incorporated

  • Submitted: Tue, July 31, 2012
  • Updated: Tue, July 31, 2012
  • Reported By: erzulidivine — Avondale Estates Georgia United States of America
  • Appliance Warehouse of America Incorporated
    3201 W. Royal Lane Suite 100
    Irving, Texas
    United States of America

Appliance Warehouse of America Incorporated Unethical Collection Practices Irving, Texas

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I contracted to rent a washer and dryer from appliance warehouse which I had moved to my new home in December 2011. With the transfer I was told I had to pay my balance and a transfer fee of 20 dollars. My account was also on Autopay so my balance came out of my account monthly and I was e-mailed a confirmation.

I am returning the equipment because it is substandard and was informed I owed 80.00 which included my rental transfer fee and accumulated late fees for failure to pa. I informed Aubrey (the supervisor 7/31/2012) that I paid that fee he told me that went to a past due balance. I said that makes no sense because I am on autopay--he also informed me the money I was told was applied to a bill generated after the move date and not to the 20.00 move fee. I said that was not what I was told and the late fees should be waived as I was not informed of it and was told I paid it when I scheduled the transfer . He told me I should have known I owed. I told him I saw payments withdrawn from my account monthly as well as confirmation of payment e-mails and made no assumption I owed any money and therefore, since it is their error could these amounts be waived. He denied my request and I scheduled a pickup of the equipment.

Appliance warehouse's representatives rather than admit their mistake are pursuing me for 80.00 resulting from late fees for a current account--I believe this is unethical and unjust and I should not owe this amount.

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This report was posted on Ripoff Report on 07/31/2012 02:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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