• Report: #1028653
Complaint Review:

Appliance Zone

  • Submitted: Thu, March 14, 2013
  • Updated: Thu, March 14, 2013

  • Reported By: pat — Weed California United States of America
Appliance Zone
Internet United States of America

Appliance Zone DISHONEST COMPANY - No Refund for Honest Return / Poor Customer Service, Internet

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I ordered and received 2 parts (in 2 separate boxes off one invoice) so I could repair my range. When I opened the stove-top to begin the repair I discovered a burned wire connector. End of repair job, new stove ordered, Appliance Zone contacted for return instructions. They emailed me repeatedly: did I REALLY want to return the parts? Did I REALLY want to return BOTH parts? Did I read all their return rules? etc. Yes I did and I explained why, so they finally sent me a Return Authorization.

I sent the parts via USPS and tracked the TWO boxes with delivery confirmation for both on 2/12/2013. They refunded me the price-minus-handling for the $55 part and claimed not to have received the $265 part. Again with the emails (the only way to contact them), sending them their Invoice #, the parts numbers and descriptions, their Return Authorization # plus the USPS tracking numbers so they could have their warehouse "investigate". Now 7 weeks and counting after the return and they are completely unresponsive. They have the new, untested/uninstalled part, kept my money and have ceased communication. I call that fraud. I call them thieves.

This report was posted on Ripoff Report on 03/14/2013 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/appliance-zone/internet/appliance-zone-dishonest-company-no-refund-for-honest-return-poor-customer-service-i-1028653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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