approved application services Charles SantaMaria They collected $200 and agreed to find apartments in my price range but immediately gave no service and no refund. Baldwin Park California

On  August 13th 2015, I loaned my friend the money ($200) for services at Approved Application Services. Someone named Anthony promised to immediately send lists of apartments in the price range agreed to via email. After waiting a week and receiving no apartment listings, I went on the website YELP and read many complaints about the services, and that others like us were warned to stay away from this company. The complaints stressed how so many consumers had clearly been bamboozled.

On August 19th we went into the company and found that our file had been transferred from Anthony to someone named Diana (who knew nothing about the promises that had been made to us). Because of the overall poor quality of service, on August 19th we signed a document requesting a refund. We were told it would take 15 business days to get a refund. We went back into the company after waiting the 15 days and was told by someone named Mercedes that it would take 90 days to get a refund.

We sent a letter to the company on September 14th reminding them of the 90 days, and requested a specific date to come back in to pick up the refund check. After calls to the business went unanswered, on October 27th we sent another letter reminding them that "clock was ticking" and we were expecting the refund in the following month of November. 

After so many calls to them that went unanswered, we thought that they may have absconded to a new location to continue the "shams" they were perpetrating on innocent consumers, just looking for a "fair shake". After the 90 days was up we went in and Mercedes told us it would take another 15 business days to process the refund check. Mercedes said she needed a phone number to call us when the check was ready for pick us. On November 16th we sent another letter reminding them that the 90 days was up, and that in each and every letter we wrote to them had the correct number on them, and that the number had not changed. In that letter of November 16th we reminded them of all the different stories we had been told, and all the letters (with dates) that we have sent to them

On 12-26-2015, we received a letter from the company stating that no refund would be issued, and that we had 7 days to respond. On that very same day 12-26-2015, we immediately sent another letter back to them to let them know that we had received their letter to us, and that we did not agree with stipulations in the letter. None of the stipulations in their letter to us applied to us. In that letter we sent to them, we stated that if a refund was not issued, we would be taking the case to the small claims court.

I believe that due to the large number of consumers who have been subject to unfair circumstances similar to ours, we probably have strong grounds for a class action suit. As we were preparing for that small claims case, I noticed your website, and decided to share this dilemma with you not knowing what best case scenario might materialize All of the correspondence to this company has been addressed to Charles SantaMaria (owner) and each and every time we went into the company and asked for the owner, we were told that he was not in.