Report: #312750

Complaint Review: Apria Healthcare

  • Submitted: Wed, February 27, 2008
  • Updated: Thu, February 28, 2008
  • Reported By: Fultondale Alabama
  • Apria Healthcare
    100 Oxmoor Rd Ste 104
    Birmingham, Alabama

Apria Healthcare Cpap machine Birmingham Alabama

*Consumer Comment: Consider yourself lucky

Show customers why they should trust your business over your competitors...

I am very dissatisfied with Apria Healthcare and will not purchase another thing from this company. I purchased a remstar plus m series with heated humidifier, and mask, I am very happy with the product but not with Apria.

I purchase a cpap machine on October 2, 2007. I agreed to pay Apria Healthcare $245.00 on the date of purchase but when I received my bank statement, Apria Healthcare had run a charge of $305.00 through my bank. Also, I was given a work order with the price of the Cpap kit at 1121.49. The statement of accounts that I received from the company show $1261.68. Total paid to date on account is $1328.70. I have received another invoice for a reclass of $200.00 that was done on 11/1/07 (I have been told that this was for the humidifier and then I was told that it was being reclassed because my insurance company said I owed it.

When Apria Healthcare submitted the claim to my insurance company they submitted $2004.00 and my insurance company paid $1023.00.

I looked the remstar plus m series up on the internal the afternoon and found that Apria Healthcare over charged my insurance company and me. A machine just like the one I purchased cost $340 for the machine, 150 for the Humidifier and 60 for the mask, which come to a total of $550 (this show around 199% mark up in this machine). I found this machine for this price on two websites.

Fultondale, Alabama
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This report was posted on Ripoff Report on 02/27/2008 08:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Consider yourself lucky

AUTHOR: Larry - (U.S.A.)

I have used a cpap since 1998. Cpap's are a device to assist breathing for people with sleep apnea. In September, 2006, US Airways managed to destroy my old machine and my nightmare began.

CPAP machines are not supposed to be sold without a prescription. My insurance carrier had changed many times since my original diagnosis and prescription. I was living in Sacramento at the time and my old doctor in Phoenix was not at all cooperative about forwarding my medical records. So we had to do another sleep study to prove that I have sleep apnea and need the cpap.

Most people who go into a sleep study have never used a cpap. I, on the other hand, am 100 percent dependent on one after 8 years of use. The first part of the sleep study measures how you sleep without the cpap. I can not sleep without one so I basically just layed there staring at the ceiling. Because they could not establish a base line for non-cpap sleep, they refused to proceed to step two, which is to measure sleep with a cpap. So I had to return to my doctor and get him to order the sleep lab to do just part two. I then had to go through a second session in the sleep lab. The results stated the obvious: I have sleep apnea. Eventually the insurance carrier allowed the doctor to prescribe a new cpap and I did get a new machine.

Then the bills started rolling in. Even though my doctor was an in-network provider, few of the charges at the hospital's sleep lab were covered. And, of course, I had to pay for two sleep studies. I had to pay part of the charges for the new cpap, too. By the time it was all over I had spent over $3000.

The process of getting the new machine took almost 6 months from start to finish. I was lucky that my brother-in-law had a machine he does not use, but it was set for far less pressure than I need.

Consider your self lucky. I would gladly swap expenses with you.
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