ED Magedson – Founder
Aptela13454 Sunrise Valley Drive Herndon, Virginia United States of America
<!--Cant dial by extension to contact other users on the aptela system
<!-The polycom transfer button doesnt allow a transfer to occur
<!>The transfers requires excessive pressing of *s or #s
<!--Was told efax capability was included at no charge; not the case as I noticed surprise charges on my bill.
<->Aptela doesnt truly integrate with the polycom voip phones.
<!--Click to connect in outlook does not work;
<!- Cant flip call to cell phone from polycom; must login to account and use the web interface.
<!--Constant reoccurring issues with the billing department.
<!- Limitations of customer service via telephone. Billing department (Megan Marshall) refused to reverse incorrect charges.
<!--Hold times for customer support have been consistently over twenty five minutes.
<!--The Sales department does not communicate with the technical department and billing.
This report was posted on Ripoff Report on 09/14/2009 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/aptela/herndon-virginia-/telephone-companiesaptelaaptela-is-a-completely-sham-of-97f27htm-494645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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