Report: #352458

Complaint Review: APX - Alarm Security Solutions

  • Submitted: Thu, July 17, 2008
  • Updated: Wed, February 27, 2013
  • Reported By: Panama City Florida
  • APX - Alarm Security Solutions
    5132 North 300 West,
    Provo, Utah
    United States of America

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
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Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.


We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..



  APX Security -  APX Alarm Security Solutions 60 month guaranteed payment means FIVE year contract Provo Utah

First of all my initial contact with the company has been much the same as others. There were three young men in my home. One was the salesman and two were techs that showed up later.

The salesman tells me that they are offering a new advertising campaign in my area where if I can sign up to be an "Advertising Home" then I will recieve a free system. I later hear from him that there is a monitoring charge of $49.99 per month but that the price is fixed for the next 60 months. There was no mention of the fact that I was signing a 60 month contract for a value of $2,999.40 that will automaticly renew at the end of 60 months.

As with others I also was unaware that they were pulling my credit and I'm pretty sure that they did that before I even signed the paperwork.

I thought it was strange that the tech crew came out to the house with in an hour of when the saleman called. I should have known then that it was fishy. In talking to one of the techs I discovered that He was actually from UT and that this was his summer job with the company. RED FLAG - Uh, who pays their techs to fly around the country and stay in Hotels on the Beach just to install security systems. Again, I should have known.

Later that night after the guys left I had the time to sit down and research what I had already signed to. Unforunately, I didn't do that sooner and I wish I had. I never would have signed up for five years. I'm not even planning on being here in one year. Thank you to all who have written here you have deffonately saved me a lot of headace.

To update some of the other things people have complained about. In my exprience in talking to the reps on the phone is that they were all polite. No one has yet been nasty to me. They made me aware that they are not affiliated with Honeywell.

Since I am still within my three days I can cancel my contract. All I have had to do is to sign the form and fax it to them. However, after faxing it to them I called the girl back (always ask for a full name and extention when you talk to them) and asked if I could get some sort of confirmation that they had recieved the form. She said that it had been sent to the faxing dept. and that she would see it on her screen in a couple of days. I then asked to be transferred to that dept. so I could get confirmation, she told me that she didn't have a number and couldn't do that. This leads me to think that I sent my form to someone else entirely and that she could be stalling.

What I'm now concerned with is that they will claim that they never recieved the form within the three days and that they won't cancel my contract. If you have sucessfully canceled with them any advice on this process will be apprieciated. I think that I will have to send in a hard copy to the company just to make sure.

Again, thank you and all who have taken the time to write down their exprience. Lets make sure these guys don't make any money.

Kevin B. Panama City, Florida
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This report was posted on Ripoff Report on 07/17/2008 02:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Look Up FTC "Cooling-Off Period"

AUTHOR: Ryny - (U.S.A.)

I would say look up the "cooling-off period" on the Federal Trade Commission's website:

You can also look up your own state laws at their websites as well.

Basically, you want to mail a letter to the company no later than midnight on the 3rd business day with either the signed and dated cancellation slip or a letter that you want to cancel with your account #, etc. You can fax it as well, but send a letter just to make sure. It would be wise to send it certified mail or something like that (I like UPS because you can track it online) so that you have proof it was delivered. When you fax it, you also get a proof that the fax went through. Keep all of these as evidence. I don't think that they have to send you written confirmation of cancelling, so don't expect that. That is why you want to have evidence that you tried your darnest to get a hold of them to cancel within those three days. I would also call everyday to see if they got it. i have dealt with them also and they have been nice to me as well, but it's best to watch your own backside as well.

Look at the FTC website for the real details on the law.
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