Complaint Review: APX Alarm
- APX Alarm
5132 North 300 West
United States of America
- Phone: 800-216-5232
- Category: Sales People
APX Alarm REVIEW: Customers feel safe, confident, and secure when doing business with APX Alarm. APX Alarm's commitment to client satisfaction, exceptional customer experiences. APX Alarm is committed to resolving complaints and answer questions of all types. Customer feedback matters! Provo Utah
*UPDATE: APX Alarm recognized by Ripoff Report Verified as a Safe Business Service.
*Consumer Comment: Learned a lesson to always read the contract and NEVER TRUST A SALES REP
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
----------------------------------- APX Alarm Misrepresented home alarm contract, concealed 3-day Notice of Cancellaltion portion, won't cancel contract and take eqpt. back. Provo Utah
As reported to the Utah BBB: I am married but husband recently arrested and in county jail awaiting trial. I have been without his income for several months. I work in an office for $10.50 per hour. I have a 15 year old daughter in High School and am 6 months pregnant. My employer offers no maternity leave so my limited income will totally cease when I have the baby. My husband's parents helping financially but that is straining their resources as they are retired and on fixed incomes.
I am requesting to cancel the 5 year contract without prejudice and allow me return all equipment. I will gladly pay shipping costs. The Sales Rep. explained no equipment or install cost, just monthly fee. I explained I could not really afford a $45.00 per month monitoring fee but eventually succumbed to very high pressure and deceptive sales tactics. A verbal commitment by Sales Rep. that I would have 30 days to cancel.
Purchase and Service Agreement contract bottom portion was folded under so that the 3-day Notice of Cancellation portion was not visible. By the time I had time to read the contract in detail the 3-day cancellation period had expired. It is financially impossible for me to continue with the monthly payments.
A prior telephone request to APX Alarm Customer Service to cancel and return equipment was denied. Only options were to pay off the $2429.46 or find someone to buy the contract. A second request on 1/809 to APX Customer Service "Stephanie" reconfirmed APX's refusal of any type of compromise.
Caveat emptor. Granted, I should have read the lengthy contract in detail before signing; however, the sales tactics used were pushy, deceptive, unethical and appear to not only be condoned by the company, but probably encouraged and is part of sales training.
Attempts to find a local APX Alarm office in the Denver Metro area resulted in none listed. Per APX Alarm Customer Service everything is done through "corporate".
Janice s-g Littleton, Colorado
This report was posted on Ripoff Report on 01/13/2009 12:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/apx-alarm/provo-utah-84604/apx-alarm-review-customers-feel-safe-confident-and-secure-when-doing-business-with-apx-411562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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