Beware, everything that goes wrong will be YOUR fault! After reading other posts here I realize this company is out of control.
After buying the service, the salesman said I was to talk to a rep about my experience. He told me what answers to parrot back to her. Then it took 3 phone calls and 6-7 hours for the equipment install. Again, the installers told me what answers to give the rep. Unethical.
Harrassing collection calls over and over and over! Due to COMPANY error I was not billed for the first 3 months. I was called by Mario and told my bank routing number had been input incorrectly by APX and I owe $234.97 (Installation fee and 3 months service). Not able to pay all at once, the collection calls have escalated in frequency to the point it is 1-2 times a day. I might as well be speaking Chinese when I explain I didn't cause the problem. I was told it didn't matter why my account was behind, the calls will continue.
Once again I called the billing department. The rep was rude in so many ways. He got emotional, angry at me! He talked over me, cut off my sentences, raised his voice, aruged with me; I had to yell to be able to talk. ~ I asked if he knew Mario, he said yes. When I told him of Mario's call this rep made snorting noises and told me there was no record of that conversation, my routing number was right, that Mario didn't tell me this. I said if this is true then why didn't the charge go through on time? He stopped short and stuttered, he couldn't refute my logic. He had the nerve to ask why I didn't call them about it. I told him when I do work I bill the person, I don't expect them to come to me with offers of a payment. Even through this he continued to ask me to pay the balance in full!!
I spoke to a laywer. He told me that there has to be someone in a company authorized to make decisions. Ask for a supervisor until I get to authority. Get a name and a confirmation number for everything agreed upon.
Webb City, Missouri