• Report: #985207
Complaint Review:

Aqua Care USA

  • Submitted: Thu, December 20, 2012
  • Updated: Wed, June 28, 2017

  • Reported By: Joan — Ackley Iowa United States of America
Aqua Care USA
Grimes, Iowa United States of America

Aqua Care USA  Rip Off Grimes, Iowa


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These people were at my 92 year old mothers house in September to install shower, promised her it would be done by Thanksgiving, not done.  They then show up leaving her house in a total mess, have now told her bathroom will not be done by Christmas as they did not have the front of the shower.  They also said when they were done everything would be left as it was when they started, then stated they do not replace the tiles that were removed.  They have left a total mess, broke a light fixture that was never replaced.  I think they totally take advantage of elderly people, little did they know when the started there are several contractors in the family that see all the things they are doing incorrectly, such as not replacing the rotted boards in the floor.  I'm sure there will be many other items that will appear, if they ever complete the project.  I would never recommend them to anyone to do work at their home.  They have done nothing but put stress on my mother for several months and makes it worse that it is during the holidays when she will have many people at her house.  These people are very inconsiderate, their estimates are incorrect, what they say they will do and what they do are totally different.  Do not contact them, they take total advantage of the elderly.  Very dishonest people.

This report was posted on Ripoff Report on 12/20/2012 06:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/aqua-care-usa/grimes-iowa-/aqua-care-usa-rip-off-grimes-iowa-985207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company


AUTHOR: Michelle - (United States of America)

This is a response to the above claim. The posters comments are
misleading and untruthful. The purchaser of the walk-in shower selected a
custom sized multi-angled shower with glass wall surrounds. This type of
installation is a staged process where the shower pan (floor) and walls are
placed first and then measurements are taken to ensure an accurate fit of the
glass surround walls, then the glass is installed. This is even more important
in an older home, in which this customer lives. 
The customer was completely aware that this was the process which would
be required to install her shower. This was a very complex installation. In
order to make absolutely certain that the various components were correctly
constructed Aqua-Care USA personnel made a lengthy trip to the customer
residence to consult with the engineers at the factory on the design and
measurements. Aqua-Care USA has dated e-mails of blueprints from the factory
verifying these steps. The claim that Aqua-Care USA left a mess at the customer
residence is an utter lie. In fact, when Aqua-Care USA personnel arrived at the
customer residence to begin the installation process, it was found that the
family contractors had already demolished the bathroom. The demolition was
not requested, necessary, or desired by Aqua-Care USA. The demolition activity
was significantly beyond the scope required for the installation. In fact the
demolition damage was so extensive it could only have been done with the intent
of causing damage to the room. We have encountered this tactic before. The
family contractors did their own demolition in a deliberate attempt to obtain
goods and services (a new sub-floor and flooring) from Aqua-Care USA not
covered under the specifications of the contract. The assertion that Aqua-Care
USA did not replace the rotted boards in the floor is an outright lie.
Because off the damage caused by family contractors Aqua-Care USA did in fact
replace the damaged flooring. This was done to make certain that a quality
walk-in shower installation was provided. This was not required by the
contract. Aqua-Care USA has photographs that leave no doubt that this work was
done. The assertion that Aqua-Care USA personnel left the house a total mess
is another outright lie. The installation site was scrupulously maintained and
cleaned daily. When the first phase of the installation was completed (the
placement of the shower pan and shower walls) the room was meticulously
cleaned. Aqua-Care USA has photographs that prove that the job site was clean
on departure. Aqua-Care USA has been unable to complete the project due to the
customers refusal to allow our personnel access to the job site. An
appointment was scheduled for December 26, 2012 to obtain the measurement for
the shower glass surround as described above. When
Aqua-Care USA personnel arrived they were denied entry to the residence.
Aqua-Care USA is confused as to how it will ever complete the project if it
not allowed access to the home to do so. Aqua-Care USA suspects that it is the
family contractors of the customers family who intend to attempt the final
part of the installation and will no doubt try to acquire the funds for
themselves which are contractually due Aqua-Care USA. Aqua-Care USA remains
committed to completing its contractual obligations and will do so immediately
if allowed access to the customers home.. This entire complaint is completely
misleading and is fact a collection of lies.      
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