Aquapride Aquapride Took My Money and Refused to Ship My Goods Coulsdon Surrey

 

Nine months have now elapsed and they still have not forwarded my goods and have also ignored my requests for a Refund. During this time I have endeavoured to contact them via Telephone, Text Message and Letter by Recorded Delivery. 

Additionally, I opened a Dispute Resolution Case with Paypal.

 

Having left a Voice Messages on the Customer Service answer machine during December 2012, a rather rude Representative called me back to inform me that he intended to dispatch the goods within the next few days, but it would better if I called the Customer Service Help Line to discuss the order. However, when I did telephone the Customer Advice Line it appeared to be permanently manned by an answer machine.  Unfortunately, I was never able to speak to anyone and my goods  were still not dispatched. Regrettably, I decided not to pursue the Paypal Dispute Case any further because I hoped that my goods would be shipped, as promised, before the date of closure for the case.  This transpired to be wrong decision as the goods did not arrive in the intervening days and the case had already closed, so I was unable to recover my funds. 

 

Regrettably,  it is very unlikely that Aquapride  will ever refund my money or send me the goods. Fortunately, I have only lost a small sum. The situation could have been much worse if I had placed a large or expensive order. Trading Standards were contacted for advice and they concluded that Aquapride were in breech of the Distance Selling Regulations and consequently they are now on a Database of Companies with a history of fraudulent activities and will be monitored for further complaints.