• Report: #598884
Complaint Review:


  • Submitted: Sat, May 01, 2010
  • Updated: Sat, May 01, 2010

  • Reported By: Bob — Springfield Missouri United States of America
395 San Bruno Ave E San Bruno, California United States of America

AquaTraders.com AquaTraders.com, Aqua-Tradersw, AquaTraders, Aqua Traders, 800-970-2782 Junk merchandise, Worst Customer Svc., Rude, Slow, Terrible Warranty San Bruno, California

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Of all the experience I have had with customer service in many, many different industries, the customer service provided at AquaTraders.com is the worst. They ignore emails; there are huge delays in order processing; the phone rep's are rude & condescending (if one can be reached).

In my experience, my credit card was approved upon placing my order, but literally three weeks later, I received a (rude) email instructing me to mail al money order or having my order cancelled. No explantion was given, even after repeated requested from me.

Merchandise is by far the cheapest I could find anywhere. Unfortunately, it's very low-grade Chinese-made poor quality stuff that doesn't last long.

Their warranty is a very short 30 days. Worse yet, shipping is again at the customer's expense.

I honestly wonder how much longer this company will be in business.

This report was posted on Ripoff Report on 05/01/2010 06:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/aquatraderscom/san-bruno-california-94066/aquatraderscom-aquatraderscom-aqua-tradersw-aquatraders-aqua-traders-800-970-2782-ju-598884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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