When we first looked at homes in the Twin Oaks park on MacArthur, our family thought that it looked like a very nice place to be. A pool, huge park, barely any traffic, little kids running around, etc. We looked at a couple of places, then told the assistant manager that we would be back later. (BTW- the assistant manager has been very helpful to this day; her hands are essentially tied by the 'manager', Yvonne.)
When we came back after looking over different parks via the internet, we came back and asked for 'x' house, as it was on the internet that it was for rent. Imagine our surprise, when we were told that the houses on the site were already rented and that no one had redone the site for about three months. Also asked about mold- I have an allergy to mold- and was assured that there was none in the house that we were basically told to move into if we wanted this park. Noticed that the water heater door was coming open because the screws were stripped, so asked if that would be fixed. It was. Also noticed that there was a hole that was patched in the living room and asked if there was water damage in the house. Was told that there was not any damage, and that someone had put a hole in the ceiling. Hmmm... more on that down below.
There was a special running regarding the first month free- trash and water was included in fee. We moved in during the middle of the month, and was assured that the free month would continue throughout the middle of next month. Well, once again- we got a bill for trash and the next months rent. Mind you, we didnt get a dumpster- we called the office 6 times, then finally told the manager that we would get a dumpster from across the street and they still charged us. We fought this bill for three months and still didnt get it fixed, so finally bit the bullet and paid it.
Noticed that many tree branches were coming down on the house, along with the house across the street. Reported said branches coming down, including one 18 foot branch that hit the street. Was told by management that there was 'nothing wrong' with the tree (the trees are dead and need to be cut down) and that 'mother nature' will take care of the trees.
Was told a few days ago by a few of our neighbors regarding the trees that yep, one of the branches of the tree right by our front door had already went thro the house and that is why there is a hole in our front room. Also found out that there is mold because of water heater door coming open and staying open for three weeks before we moved in. (Yep, I am sick right now.) Floors in bathroom and hall are mushy, along with a spot in the living room right where the hole is. Leaky faucets in kitchen and bathroom has already flooded out. Also found out that Wichita Housing has deemed this place as unfit- will not comply with section 8 housing rules. WOW.
No one really cares when we make complaints. In fact, we went to the pool last night and found out that during the last hailstorm, there is a family that has had major roof damage. They have already reported it to the Corporate office, and that corporate stated that the roof has to be fixed.
However, last night, when manager Yvonne started screaming that the pool was closed (no hours posted so no one knew what time to get out- oh, and it was 7:30 pm) said family asked when they would get their roof fixed, Yvonne started screaming that they were not supposed to even be in the pool. Then she said in front of everybody there (there was 10 people there) that she was never going to fix their roof, no matter what the f*** corporate said. Also that the pool was a perk to us paying rent, and she was going to shut the f****** pool down because everyone was there. WTF?
Dont know who to talk to, because it seems like no one gets answers from corporate. Everyone gets the run-around about what the rules actually are- and when we look them up in the lease, well, that rule doesnt apply.
UGGHHH. I like this place, however it seems that the person that makes the rules (Yvonne) doesnt even go by her own rule book- and that she can be as unprofessional as she wants and can get away with it. I want things to change- but at the same time, at what cost? Who is corporate going to put in next- Hitler?
PS- do NOT, under any circumstances, buy a house from them. Trust me, there are more horror stories about them than I could ever write.