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Report: #1360877

Complaint Review: Archive.com - Provo Utah

  • Submitted:
  • Updated:
  • Reported By: Judi — Edgewood New Mexico USA
  • Author Confirmed What's this?
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  • Archive.com 360 W 4800 N Provo, Utah USA

Archive.com USA Vital Another Fraud From Ancestry.com Provo Utah

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 I needed a certified copy of my mother's death certificate. I placed the order 3/8/17. On 3/9/17, I have an email from archives.com advising I must print the form attached and make copy of my driver's license and mail both items to them. They could not process my order without those documents. I called explaining I can not print because I do not have a printer for my tablet. I was told again that my order could not be processed without them. I asked if I can cancel order and told I could. I sent cancellation email and they replied they could only refund part of my payment. They could not refund the $15 fee the Certificate Processing fee. This appears to be a scam as they were the ones telling me they could not process my order.

This report was posted on Ripoff Report on 03/09/2017 09:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/archivecom/provo-utah-84064/archivecom-usa-vital-another-fraud-from-ancestrycom-provo-utah-1360877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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