Complaint Review: archives.com - Internet Internet
- archives.com Internet United States of America
- Phone:
- Web: http://www.archives.com
- Category: Internet Fraud
archives.com subscribed without permission Internet, Internet
*Author of original report: Already opened a ticket, no response
*UPDATE Employee: Response from Archives.com
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I searched for about 30 minutes on this site.
They offered a 7 day free trial, and asked for payment information.
I entered the info, did my 30 minutes of searching, then cancelled the trial and deleted my payment info.
7 days later, a charge came through on my account from INF*ARCHIVES.COM. I went to the web site and checked my account information.
I was listed as having purchased a 3 month subscription w/7 day trial.
I thought, "shame on me, I must not have read the fine print". I cancelled again, even though I had successfully cancelled it the first time.
On the "You have successfully cancelled" page, I was provided with a link to check my subscription status. I clicked that and found that I had been NEWLY subscribed to an annual membership w/7 day free trial.
I am disputing the transaction via my card company.
Beware of this web site. It is very difficult to find the page to check your subscription information. You can find instructions for getting there deep in the help information.
Very shady business practices.
This report was posted on Ripoff Report on 01/29/2012 11:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/archivescom/internet/archivescom-subscribed-without-permission-internet-internet-830672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Already opened a ticket, no response
AUTHOR: YnDotte - (United States of America)
SUBMITTED: Tuesday, January 31, 2012
I have already opened a ticket and contacted customer support (which is only open during the hours I am at work). I have had no response.
I also filed comments on the cancellation page.
#1 UPDATE Employee
Response from Archives.com
AUTHOR: Chelsea-Archives.com - (United States of America)
SUBMITTED: Monday, January 30, 2012
Hi, I'm sorry to hear you had difficulty with our site. We would be happy to provide you with a refund, but we need some more information to locate your account. Please contact our friendly customer service team at 1-888-896-4442.
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