Report: #956658

Complaint Review: Arctic Freeze Discount Auto Repair

  • Submitted: Thu, October 18, 2012
  • Updated: Sat, November 17, 2012
  • Reported By: Rose — Clearwater Florida United States of America
  • Arctic Freeze Discount Auto Repair
    1198 East Bay Dr
    Largo, Florida
    United States of America

Arctic Freeze Discount Auto Repair Warranty for alternator repair not honored Largo, Florida

*General Comment: Poor Customer Service, But You Were Not Ripped Off

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Arctic Freeze repaired my alternator on 10/26/2011.  The repair came with a 12,000/1 year warranty. Having just moved to Florida, I thought I had found my new mechanic. Since that time they have looked at my car for other issues and
have done oil changes.  On September 21st 2012 I left Florida for a vacation to North Carolina.  There were a total of 5 adults and 3 children in two cars on this trip.  My car broke down on the side of the highway on Sept 29th 2012 with all three children in it.  The car lost all power functions and literally shut down while going 70 mph. I was told that it could be a bad alternator so we had it tested once we got the car to an auto parts store.   All five adults saw the "fail" readout from the alternator tester once it was placed on the car.  We replaced the alternator and continued home. 

I contacted Arctic Freeze on October 1st to let them know that the alternator had failed and to inquire about how they would make it right according to the warranty.  Since that initial call I have been lied to, strung along and listened to false promises of how the owner was going to make this right. 

The owner, Brett, originally told me that he couldn't do anything to help me because I bought a new alternator instead of bringing the car back to him.  I explained that I had broken down in South Carolina and had no choice but to repair the car there.  He had me return the original alternator to him for inspection.  After looking at it, he then said that the most he could give me was $140 plus the old alternator so that I could return it to Autozone and receive the $35 core charge back.  This wouldn't have even made me whole (because when the alternator went the battery had to be replaced too at an additional $120) but I told him that I would accept that and I greatly appreciated it. He said he would have it taken care of within a "few

A week went by and, even though I was leaving messages with his employees and on his personal cell phone, I heard nothing from Brett.  I talked to him on October 15th and he promised to "work on it" and he would get back to me by noon of that day.  On October 18th, he called and said there was absolutely nothing he could do for me because I bought it at another store instead of returning the car to him for repair.  I, again, explained that it was darn near impossible to do that due to the fact that I was on the side of the highway 500 miles from home with three children in the car.  He said that it didn't matter and
that there wasn't anything he could do about it now.  I told him that he was forcing me to take steps that I didn't want to take.  He responded with "Ok. Bye"  As you can see, contacting 8 on your side is one of those steps. 

I haven't one time been rude to him or any of his employees.  To be brushed aside and treated like this is appalling.  I was
really happy to get involved here and help support a local business.  I'm saddened by my experience with this
business.  I really believed him when he said that he would make it right.  I hate that I have to get you involved but I would really like some direction on where to go from here.
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#1 General Comment

Poor Customer Service, But You Were Not Ripped Off


The vehicle isn't a Kia Sedona or Chrysler Town and Country, is it?  Has the vehicle ever been struck by lightning, to the best of your knowledge?  I know that sounds ridiculous, but I've seen multiple electrical issues in both  Sedona's/Town and Country's and vehicles struck by lightning.

Autozone's Duralast line of electronics are junk most of the time.  They generally do not last nearly as long as they should.  Technically, you did void your warranty by replacing the alternator elsewhere.  However, if you were a regular customer of mine, I would have empathized with your situation and reimbursed you, after requiring a thorough diagnostic which I would have covered the cost of.  That's in no way a requirement or in anyway included in any warranty anyone would issue.  It's simply a common courtesy that I extend to my regular customers stranded on the side of the road in the middle of nowhere.

Why did they have to replace the battery?  If the battery was a 2 year battery and it was pushing two years old, that's in no way related.  If it was a 5 or 8 year battery, most batteries don't last much more than 5 years in's too hot!  If the battery was pushing the end of it's life, the alternator failing could certainly drain the battery to the point where it can no longer carry a load.  If that's the case, the battery was on it's way out anyway.  It was only a matter of time.  You might have received another month or two of life out of that battery had the alternator not failed.  If the battery was within it's reasonable lifespan, either: 1.  Some of the cells in the battery were defective.  2.  Improper diagnostic by whoever told you to replace the battery.  3.  The issue lies within the electrical wiring or in the PCM, not necessarily the alternator or battery.  You'd be surprised at what a bad ground wire or PCM can do.
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