Arizona Computer Outlets Sold Me A Used MOBO Phoenix, Arizona

We are a medium sized On Line business that owns and operates 18 different websites. Our computers are a life over here. This was about a 5 year old terminal for one of our CSRs. They did correctly diagnose it ias having a bad mother board.

The problem is that at NO time did they tell me a new replacement mother board was not available for that particular processor and they were going to install a used board. If they would have, I would have said never mind we will just build a new machine.

Why would I buy a used part when our terminals are so important to our operation? When a PC goes down it is the top priority to get it up and running so we do not cut corners on this item. The day I went back to pick it up and asked about the hole in the back (missing IO trim plate) they told me "They dont come with them." When I asked for the driver disc for the new mother board they told me "They dont come with them, you need to download those from the internet.". Both of those statements are lies and I spoke with 2 of their employess about it while I was there picking it up. Both employess neglected to tell me it was a used board.

 At no time did they say, "Its a used mother board they don't come with drivers or an IO trim plate". We did not find out the mother board they installed was used until we tried downloading the drivers from the internet using a different PC since the one they repaired would not operate properly without the Windows 7 drivers. That was when we determined there are no longer new mother boards available for that particular processor. Then we took the cover off of the PC and found a used mother board in it. The invoice they gave us only says Replace Motherboard. No mention of it being used.

I examined the mother board closely today and found that one of the capacitors on the used mother board they installed is bulging. That is the beginning of a future failure on this used mother board they installed. So on top of the fact that they installed a used board without telling me about it the board they installed is on the way to failure. Tomorrow I am mailing it back to them for a full refund.

Mr. Guliano brought his computer in and it had a bad motherboard. As Mr. Guliano stated, his computer was quite old and new motherboards were not available. We found a used motherboard and got his approval to install the used motherboard. At no time did we represent the used motherboard as new.

Unfortunately, the used motherboard we purchased did not arrive with an I/O shield. When Mr Guliano arrived to pick up his computer, we discussed getting the proper I/O shield for him. We were in the process of locating and ordering the proper I/O shield when I was made aware of this report. My manager contacted Mr. Guliano and he said that he didn't want the I/O shield and was unhappy that we put a used motherboard in his computer.

At Arizona Computer Outlets, we stand behind our products and service. If Mr Guliano is unhappy with the service he received, I will be glad to refund him 100% of the fees we charged him. All he has to do is return the motherboard to us.

Arizona Computer Outlets