Arizona Reproductive Medicine Specialists Go to ARMS at your own risk! Phoenix, Arizona
*Author of original report: Will not respond to complaints.
It's hard to know where to begin with this clinic.
The office staff is rude and unwilling to openly give you any honest pricing. There are a lot of hidden fees that they go out of their way to keep hidden from you until it is too late.
We were charged $220 for a sperm analysis w/ KSM only to find out accidentally by looking at the doctor's computer monitor that an $89 sperm analysis alone had been performed instead.
We paid $715 for a test that we later found out was the same one they advertise online for $99 which consisted of FSH, E2, AMH & LH levels plus a follicular ultrasound and a consult to go over the results. This $99 test was one that the doctor told us about the first time we saw her telling us how inexpensive it was and how much information we could get from it unfortunately we didn't realize that was what they were performing or we never would have given them the money. When asked why we were charged $616 more than we were suppose to pay we were told that the cheaper price was for people who weren't their patients despite their own doctor telling us we could have this test done for $99 on our first meeting.
A scheduled appointment for a mock trial made on a Monday at the Chandler office was completely blown off by the doctor as I arrived that morning to a darkened closed clinic. After calling them they told me I had made a mistake and my appointment was on Tuesday and that the doctor never worked on Mondays (the day of our first meeting was Monday). After going home and looking at the computer printout of instructions and appointment date that their office supplied me with I found out the appointment had been on Monday and that they had tried to lay the blame on me.
We still have not gotten any money back and when I went in to get my medical records to go to another fertility clinic all they put in my envelope as "records" was my new patient information that I had filled out on the first day with none of my test results. A request to get my results was met with nastiness and attitude and I still have missing records which I need to fight them for.
My advice to ANYONE seeking treatment at this clinic is to run the other way. Yes babies may have been born as a result of this clinic just like they are born as a result of any fertility clinic but these folks are shady and incompetent at best and its hard for me to think it is all the office staff without the clinic director knowing it. We are fighting for our money and having to switch to another clinic. This is a stressful enough process without all this crap.
Buyer beware and dont let your desire for a child cloud your judgment there are better options out there other than this place. Thank god we already had children before this because I can't imagine the toll this would put on a childless couple. These people should be ashamed of themselves!
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