Report: #895471

Complaint Review: Ark LLc Foundation Repair & Waterproofing

  • Submitted: Sun, June 10, 2012
  • Updated: Fri, January 31, 2014
  • Reported By: Veronica — Flint Michigan United States of America
  • Ark LLc Foundation Repair & Waterproofing
    11832 Fowlerville Rd
    Fowlerville, Michigan
    United States of America
  • Phone: 1-866-405-9109
  • Web:
  • Category: Plumbing

Ark LLc Foundation Repair & Waterproofing AM Professional WaterProofers Flood Basement,Damage New Capet and Floor Tile, Broke Water Line to Kitchen Sink, Aches and Pains from caring water from Kitchen to Bathroom, Mud and Rock in Floor Drain, Bad Methane(sewer order) in Fowlerville, Michigan

*UPDATE EX-employee responds: ARK Foundation Repair was not involved in this work

*REBUTTAL Owner of company: Did what we could

Show customers why they should trust your business over your competitors...

On 3/5/12 (Ark Foundation) Sales-Rep (Trace Shelley)came out to give an estimate on waterproofing the South Wall of our Basement Floor. On 3/9/12 I gave  Mr. Shelley a check for $1,000 down payment. On 3/12/12  contractor came out to do waterproofing. Just before the were finished, my kitchen sink had water come back-up. I let Mr.Brown know and I said then they have done something wrong with the waterproofing. Mr. Brown was sure they had not and said it just a pluming problem. On 3/9/12 I gave Contractor "Kiko a balance payment $485(paid in full) So this water back up continue. On 5/10/12 we left for vacation, return 5/15/12 are basement had flooded, the water was not dirty very clear and a very bad odor in basement.On 5/16/12 "Plumbing Professors" came out, he ask if any work had been don, yes we had this side waterproofed. Plumber said you need to have them back out, you have a serious problem. I call Mr.Shelley, while Plumber was still at our home, and they both talked about the problem. 
On 5/17/12 the same Plumber from "Plumbing Professors' came out again, recheck all the lines, all the lines clear, all except the Kitchen Line. Once again, contacted Waterproof personal, no response. On 5/19/12 Contractor Mr. Kiko"came out, said not their problem, plumber has done something wrong. Mr. Kiko but his hand down our floor drain and pulled out rocks, mud and we had no Ideal where this substance came from. Mr. Kiko  said  You needed a Plumber. We now have a Lawyer, a/c still no use of Kitchen Sink, unable to run water a/c will Flood Basement again. On 5/24/12 Mr. Rooter came out, again, who every did your water proofing has cause some major damages. On 6/8/12 we had American Sewer Cleaners" come out this time with a Camera. The camera only went into the pipe 2 ft, and found rocks. I never realize people avoid responsibility. And the funny thing about all this " WE DEPEND ON THE YELLOW PAGES INFORMATION".
So now it is going on 3 months, and still no results, and still carrying water from my Kitchen to the Bathroom in order to wash my dishes, My husband is 64, I am 60 years old, Both Retires. So now we just have to wait, when I call "Ark" they say it is not their problem, so who's problem is it, I did not call the Contractor "AM Prof. Waterproofers" I called "Ark". And we can't understand why the world is like it is today. Read this and you will get your answer. No one want to take responsibility for the damages they do to other, yet they want the business.
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#1 UPDATE EX-employee responds

ARK Foundation Repair was not involved in this work

AUTHOR: Trace Shelley - ()

I am Trace Shelley, the sales rep who estimated the Job and sold it to AM Professional Waterproofers.  I worked for ARK and was called out on their behalf.  However ARK was not able to perform the work at the time.  So I sold the job to AM Professional Waterproofers, a company I had done work with many times before, without any problems.  I explained this to the customers and they signed their paperwork with AM Professional, not ARK.  The rebuttal above listed as the owner of ARK Waterproofing is actually someone from AM Waterproofers (probably Kiko(note the broken english as Kiko is of Hispanic origin)).  AM did cause the problem and I was unable to convince Kiko/AM to fix the problem and have since severed ties with them.  I am sorry that the Brown's have this problem, however I can not let the blame be placed on ARK Foundation Repair as they have nothing to do with this other than recieving the initial call and sending me out to the house.  If ARK had been involved and a problem did occur because of them, ARK would have bent over backwards to fix it.

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#2 REBUTTAL Owner of company

Did what we could

AUTHOR: Ark Waterproofing - ()

We did the waterproofing at these peoples home.  They got a sewer leak after we did the job, not our problem!  We did answer their calls.  When I called them back they were just yelling and screaming, so I don't bother going out there.  If you want to be nice maybe I come out and take a look, but we don't cover sewer problems. 

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