• Report: #940619
Complaint Review:

Armstrong Flooring

  • Submitted: Thu, September 13, 2012
  • Updated: Thu, September 13, 2012

  • Reported By: susan — calgary Alberta Canada
Armstrong Flooring
2500 Columbia AVE 17603, Lancaster, Pennsylvania United States of America

Armstrong Flooring Armstrong had the floor inspected by their own people and found the flooring to be defective but are denying the claim because the installer didn't notice the defaults until after installation. The d Lancaster , Pennsylvania

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We bought hardwood flooring from Home Depot and installed it. After installation a dull glazing finish was noticed on over half  of the boards when standing from a distance. At first it was thought to be just dust ground into the wood but it wouldn't buff up.

We contacted  Home Depot who contacted Bruce Flooring ( Armstrong)  who sent out their own inspection person. 

The report stated defaults in the flooring but the claim is being denied because apparently the default should have been noticed before installation. 

The flooring inspector couldn't even see the defaults when looking through the box of remaining boards. You can only notice the problem when standing from a distance. 

Home Depot and Armstrong Flooring are washing their hands and passing the blame onto to installer even though the product has been confirmed defective.

This report was posted on Ripoff Report on 09/13/2012 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/armstrong-flooring/lancaster-pennsylvania-17604/armstrong-flooring-armstrong-had-the-floor-inspected-by-their-own-people-and-found-the-fl-940619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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