.....' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ripoff Report Verified Staff
rmstrong Steel is always committed to resolving any and all customer issues.
As a Part of the Corporate Advocacy Program, the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them...whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Armstrong Steel did just that.
Armstrong Steel has gone through great lengths to make sure they try and resolve any and all customer issues. Armstrong Steel is a member of the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care of. Armstrong Steel stated Armstrong Steel has always been committed to delivering the highest quality building on the market at the very best price possible. We recognize that consumers want to know they're being heard and for that reason, we encourage our clients to reach out to us...because, here at Armstrong Steel, we pride ourselves in responding to customer questions and concerns both privately and publicly."
Working with customers directly is one thing that Armstrong Steel states that the focus on. They work with them to discuss intricate details of what they need, what they anticipate their building to look like and discovering their overall budget. a*s Customer Care department works to make sure that the end consumer understands the process of their purchasing decision and what they can be expecting. During the course of the sale and installation Armstrong Steel states that the customer care and project management departments work closely because they realize this is a huge undertaking for the client. They focus on building the relationship making themselves easily accessible to provide a comfort level for the end consumer.
ARMSTRONG STEEL CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Armstrong Steel is committed to it's customers and has never encountered problems for not delivering customers the buildings they've purchased.
Visit Armstrong Steel's Facebook
page, take a look at the photos of pending and completed Armstrong projects, and read testimonials from real customers. Armstrong Steel has done more than any other organization to ensure its customers get the building they ordered on-site when they need it. Here are the facts:
Armstrong Steel has a delivery rate exceeding 95%.
A 95%+ delivery rate is above average in the steel building industry.
You should expect your building to be delivered. You paid for it! But the fact is, many brokers dont follow through on their promises. Simply put, the facts dont lie.
Armstrong Steel is a Debt Free Company that recently outgrew its corporate headquarters in the Denver Tech Center and relocated to a location nearby - more than twice the size.
95% of steel building companies are just brokers. Brokers are simply middlemen who order buildings on your behalf solely based on width, length and height dimensions. Beyond that, they hand over all quality control of your building to the cheapest bidder.
Armstrong Steel is an OEM manufacturer. Armstrong staffs in-house draftsmen and detailers that work solely on Armstrong Building Projects. Armstrong Buildings are unique as Armstrong Steel is in control of the stringent specifications, measurements, standards, and guidelines for every single piece of your building: all individual primary members, secondary members, connections, clips, and weld specs in your Armstrong Building.
The fabricators tasked with abiding by Armstrong Steel's strict standards are all reputable, publicly traded companies that have been in business for many years. The sheer volume of material Armstrong Steel purchases from these mills allows them to pass along the absolute best pricing in the industry. When the competition cant compete based on quality, service and price alone, they resort to online name calling and false online postings from "customers".
Our expertise and stringent OEM standards are why Armstrong Steels superior product line is asked for by name - whether its a multi-million dollar bid package, a corporate purchasing director or even a pastor who has seen one of Armstrong's buildings first hand. Armstrong Steel relies on the reputation they've built for themselves over the years as well as the strength and durability of their buildings. Does anything else really matter when shopping for the right building?
WHY ARMSTRONG STEEL IS BETTER THAN THE COMPETITION
Armstrong Steel offers customers more than one way to buy their building. We don't force you to pay retail. We offer you multiple ways to purchase your Armstrong Building. Turnkey, Retail, or Direct. Retail purchasing and direct purchasing are two different consumer shopping options. Paying retail or buying direct from corporate each offer advantages and potential drawbacks to consumers. The higher price and personalized experience of retail shopping allows consumers to analyze and compare complete bundled project pricing side-by-side prior to making a purchasing decision. Directly purchased goods and items are often available to consumers without additional costs or mark-ups. The major advantage of direct buy purchases is reduced prices, given the absence of additional costs customarily affixed to retail goods.
Your Armstrong Building is about you and ultimately, its your choice.
But be cautious! Over the past several years, there have been so many steel building companies closing their doors, resorting to smear tactics online, posting false customer reviews about the leaders and taking peoples deposits with them. Dont be enticed by the lowest price. Often times, these companies are the wolf in sheeps clothing - just after your deposit. Dont risk your project on anything less than Armstrong quality.
Letter From Armstrong Steel's CEO
Dear Armstrong Friends,
Our goal at Armstrong Steel is to provide creative building solutions to turn your construction dreams into reality. Thanks to your loyalty and enthusiasm, Armstrong Steel is the #1 company for pre-engineered metal buildings.
Ever since we started, weve been passionate about developing the highest standards in the pre-engineered metal building industry . We are continuously working on new and better ways to ensure we deliver the easiest building to erect on the market today. Our offerings now include multiple, moderate to high-end accessory and component lines that address all of your building design needs, from precision rolled and pre-punched galvanized girts and purlins, to premium gutter downspout and trim packages that outshine substandard one size fits all packages weve got you covered.
One of our core values is "open & honest communication and we live these key attributes daily by establishing clear, open and ongoing dialogue with positive intent, whether internally or externally. In fact, its your input thats most valuable to us. More than 8,000 customers call our headquarters every month and we receive hundreds of e-mails every day from customers who express interest in placing an order or even just to share their specific feedback.
I am your biggest advocate and invite you to keep sharing your thoughts on our product lines and our company. Please feel free to e-mail me directly at CEO@ARMSTRONGSTEEL.COM. I set time aside daily to read these notes and am continuously amazed to learn about the experiences youve had with our buildings.
Build Strong, Choose Armstrong!
President & CEO, Armstrong Steel
TOP NOTCH STAFF.
Armstrong Steels staff are comprised of experts from every segment of the industry [manufacturing, construction, steel design, drafting & detailing, sales, marketing] and bring to the table a wealth of knowledge and expertise. Armstrong Steel's people are the reason Armstrong is the dominating industry force in the marketplace today.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Armstrong Steel is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at Armstrong Steel and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give Armstrong Steel a positive Rating. Armstrong Steel's CEO & Executive Staff made efforts to ensure that all customers were satisfied and assured RipOff Report they would continue to do so, regardless of the misleading and false complaints we discovered were posted here by smaller, less financially sound competitors.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
Executives at Armstrong Steel tells Ripoff Report .. Something to keep in mind is that commission paid sales representatives love picking out your doors and windows and including them in your final price! Why? It allows them to pick the absolute lowest cost components on the market and charge you as though they are top of the line. You wouldn't let your contractor pick your kitchen finishes and flooring out for you sight unseen, so why in the world would you allow a commission paid retail salesman to select your components sight unseen??
If youre the type of consumer who wants to keep costs under control, consider skipping the retail purchasing route and buy direct. Directly purchased goods and items are often available to consumers without additional costs or mark-ups. If you have an idea of what type of building you want to build, OEM manufacturers like Armstrong Steel can offer you a variety of lengths, widths, and building colors to suit your taste and requirements. Purchasing a building direct often times means it will be your responsibility to select the style, color, size, and quality of your doors and windows. Buyers who prefer this purchasing method cite project control, cost control, and savings as the main benefits. Direct purchasers often times have already selected the brand they want and simply contact a direct purchasing rep within that company for the best available pricing on the market.
Top Six Mistakes Metal Building Shoppers Make
1. Dont Overlook Important Details! Remember, not all metal buildings are created equal. Warranties speak for the overall quality of the building youre looking at buying. Although you may not be concerned with top-notch warranties, they often speak for the quality, craftsmanship, and snug fit youll likely experience while erecting it.
2. Dont pour your slab yet! If you have yet to purchase a metal building, dont start pouring! Wait for your metal building provider to finish your drawings! Your concrete contractor will appreciate having anchor bolt patterns in hand so dont jump the gun.
3. Be prepared to take delivery of your building! A prepared job site is a great starting point. Make sure the company you select provides you with the services of a Project Manager [PM] to assist you. This may be your first building project so you want someone who knows the ropes!
4. Dont choose the lowest bidder! Yikes! There are so many areas in a metal building project to save money. So dont cut corners on your building package. You may think saving a few thousand dollars on your building makes sense - until it gets delivered, the holes dont line up, parts are missing, and youre paying a crew to sit around on the job site waiting for solutions. When it comes to metal buildings, you most certainly get what you pay for. Cheaper buildings mean lower quality. You dont want the paint chipping off the panels of your new building nor do you want red rust streaks down the side of your building because you selected a company who shipped out the cheapest fasteners on the market.
5. Steer clear of architects prior to choosing your metal building provider! Most design firms are paid based on a percentage of the construction cost and are unfamiliar with pre-engineered metal building design best practices to save you money. This is why a large percentage of finalized building plans never come to fruition and why Armstrong first speaks with clients to understand the vision and goals of the project as a whole.
6. MOST IMPORTANTLY - BEWARE of ANY company who has been sued by a State Attorney General's Office! Any company who has been sued by the Attorney General's Office of any state means they had a SIGNIFICANT volume of customer complaints. Don't be the next victim!
*Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Armstrong Steel will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Armstrong Steel, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Armstrong Steel directly a t800-345-4610, and ask for Eric Beavers, VPO.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Armstrong Steel or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Armstrong Steel.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Armstrong Steel's Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.