ARS rescue rooter In 2014 i bought a new 4 ton heat pump through home depot . I feel that i was scammed to be sold a 2009 unit as new in 2014 and ARS should atleast replace the whole outside condenser package with atleast a 2014 model. Gulf Breeze Nationwide

 I bought a new Goodman hvac through Home Depot in 2014 installed and provided by ARS rescue rooter. So i thought . The units condenser failed in september of this year ARS intially wanted 1,500 to repair the problem that the technician had stated was uncertain what exactly the problem was. I contacted Home Depot after contacting Goodman . Goodman told me that i was sold a 2009 unit for new in 2014. I related this fact to Home Depot and they began talks with ARS . I was told by ARS after many attemps to contact them that my part not unit had come to them damaged and they would have to reorder another coil for the outside unit . I feel that they should provide me with a new unit atleast a 2014 or better . I was not sold a new unit that i thought i was buying . I feel there was some fraud that took place to install a 2009 in 2014.

 They sent a sales rep from ARS out of gulf breeze , florida who sold me the unit . I bought this unit as new for $ 7,500 and expected the. Goodman unit to give me many worry free years of service. In september of 2016 the outside condenser failed and i had ARS come out and inspect and troubleshoot the unit only to find out that the outside condenser had no R410A in it. The technician stated that he did not know what exactly the problem was but it would cost me $1,500 to repair the unit through ARS. I called Goodman in Texas only to find out that the units parts were under warranty not the labor and refrigerant. I asked Goodman more detail about the unit giving them the serial number . They told me the unit was made in 2009 and had been sitting in a warehouse for 5 years . I was upset to find out i was sold a older made unit as new in 2014 and this unit is broken. I contacted Home Depot and they were helpful in getting ARS to agree to replace the bad condenser coil with a new one but it seems to be taking quite a while for this coil to arrive. Meanwhile; my family and i are hot in our home while we wait.