• Report: #1058992
Complaint Review:

Art Van

  • Submitted: Thu, June 13, 2013
  • Updated: Thu, June 13, 2013

  • Reported By: Fire Victim — Lansing Michigan
Art Van
Saginaw Street Lansing, Michigan USA

Art Van Furniture Store Lansing Michigan

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I purchased a house and spent almost $20,000 dollars in furniture. I paid to have it delivered and set up.

So I had no oppurtunity to inspect the items.  I just assumed that they were new items.  Every year I checked the screws for a tabel that I bought.  Never were the legs loose or anything.  So I never expected it to be a bad item.

Well 2 years went by and now the leg broke.  I noticed that the leg had been glued.  I never did this!  So its clear that ART VAN sent me a used table!  I went in to confront them.  They said they would look into it and call me the next day.  They never did.  So I waited 2 days and then went in. Said whats up?!  They said they dont know why it was not looked at but they would do it today and call me tomorrow.  So I waited the next day.  Never called!! So I waited 3 days and then went in.  I said, look you promised my 2 times that you would call me the next day. You never did.

I have now found out that the table is not made anymore.  So there is nothing they can do.  But they can do a "half a*s fix"  Their words not mine!  Also told me that it would cost $30.!!!!

I refused to pay! I said look you gave me bad customer service.  You should pay the $30! I also mentioned to him that  I had bought $20,000 and they should want to keep my business.  They threw me out of the store!!

I called and it took for ever to find a working number.  The lady would not help me.  I asked for a supervisor.  I think I pissed her off enough that she finally decided to pay to get it fixed but she would have to talk to the store  that I purchased at.  She did and then called me back.  She then said the store was willing to pay $15 and I would have to pay $15!!! What happen to her taking care of it????

Now they wont do anything!!!  ART VAN is a horrible company!!

This report was posted on Ripoff Report on 06/13/2013 05:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/art-van/lansing-michigan-48917/art-van-furniture-store-lansing-michigan-1058992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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