• Report: #374754
Complaint Review:


  • Submitted: Sun, September 21, 2008
  • Updated: Mon, September 29, 2008

  • Reported By:Huntsville Alabama
5715 Will Clayton # 2230 Humble, Texas U.S.A.

Artscow.com Horrible Customer Service, Shitty Products Humble Texas

*UPDATE Employee: non-biased review should be eliminated

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I placed an order for a 8x8 photobook from Artscow.com. I was quite disappointed with the product and attempted to resolve the issues with the company directly. The following is the details of the problems: Front Cover- First, the photo (not the page) is not centered or aligned. It is crooked (it leans to the right).
Stitching/Binding-This is not as tight and quality as Artscow claims that it is.

It looks as if it would/could fall apart with only 10-20 openings of the book. Markings- Throughout the book there are a few of these random markings on the page. Blurry- As a professional photographer, I am aware of the technical specifics required to produce a quality print. All photos were of the correct specifications upon uploading.

On one page there is 5 images, 2 of the images are the exact same image. The middle photograph on this page is the one that is blurry. It is the EXACT same photo as the one on the top left. The middle photo shouldn't be blurry for any reason. Color Distortion- Several photos have distorted colors which are not the result of monitor calibration errors or similar. They are distorted to the point of making the faces in the photos unrecognizable.

On a few of the photos in the book there are spots that look like fingerprints on glass. Glue- On the back cover there are a few places that have glue. Needless to say, I am not thrilled with the way this book turned out.

**Note, all the photos in the book have been printed on quality paper to at least 4x6. Several have been printed to larger sizes. None of the photos in the book, when printed elsewhere, have had the same problems.

** Lastly, on the outside of the package was a Customs Declaration form (the company is actually located in Hong Kong). The Customs Declaration Form claims that this item was a gift which I do believe is against customs regulations given the fact that it was NOT a gift and was something that I purchased.

To Top it off, they require you to send photos of the destroyed product in order to issue a refund.

Huntsville, Alabama

This report was posted on Ripoff Report on 09/21/2008 12:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/artscowcom/humble-texas-77338/artscowcom-horrible-customer-service-shitty-products-humble-texas-374754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

non-biased review should be eliminated

AUTHOR: Support@artscow - (Hong Kong)

Shannon Kish is a not a friendly member whom ordered a book at a flat rate $7.99 from Artscow.com.
Without reporting to Artscow.com the unsatistory (unconfirmed yet) order received, she filed a dispute at BBB of Metropolitan Houston requesting full refund.
Full refund has been made immidiately once the complaint letter from BBB was received.
But there is still negative rip-off report spread over the Internet including here and trying to persude anyone that is a fraud.
It is great idea to share a non-biased review. But what is being spread around is significantly not for that purpose.
We suspecting that is all for OTHER purpose behind.
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