ED Magedson – Founder
On artscow's website they had specific deadlines of when to order products in order to get them by Christmas. So I worked hard on a project all day in order to get it done in time. I submitted my project before the deadline and was very excited.
I get an e-mail with a delievery confirmation date before Christmas and was excited. 4 days before Christmas I start getting a little worried becuase my book is not here and its a present for someone. I send an e-mail to their customer support and didn't get a response for 3 days.
There response was, "we didn't promise a date and the book has not even been printed yet". Of course I was furious. They didn't give me any information about when I would actually get it and they were not even sorry. Well not only was the book not here by Christmas, but it didn't arrive until Jan 12th.
When I wrote them back telling them I was unsasifed they claimed it was my fault. Needless to say I will never go back there!
This report was posted on Ripoff Report on 01/12/2011 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/artscowcom/internet/artscowcom-didnt-fullfill-promise-and-was-3-weeks-late-on-shipping-internet-681804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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