Complaint Review: As Seen On TV Network
- As Seen On TV Network
3001 Leornard Drive
- Phone: 800-647-2290
- Category: Sporting Goods
As Seen On TV Network - Ab-Rocket Trial, Over A Week & Order Still Not Processed, Can't Cancel. Holding onto my credit card information, Order "not in system" after 8 days, Not able to cancel Valparaiso Indiana
*Consumer Comment: Why couldn't you request a chargeback?
I decided to call and cancel but the people in the very non-descript "Customer Service" office could not cancel my order as it is "not in their system". I did an IP search for "www.tryabrocket.com" and placed calls to their technical department and received no response back.
I had to cancel my credit card to avoid the charge. The extreme lack of customer service as well as another report I read about charging sales tax (it is in no way mentioned on their site or the order form I filled out), made me very uncomfortable with dealing with this company. I did not want my credit card information floating out there with no idea of when the order would go through.
I decided to check the "status" again today through their "www.customerstatus.com" site and received a message saying, yet again, that it is not in their system.
San Jose, California
This report was posted on Ripoff Report on 02/18/2008 04:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/as-seen-on-tv-network/valparaiso-indiana-46383/as-seen-on-tv-network-ab-rocket-trial-over-a-week-order-still-not-processed-cant-ca-309920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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