My work computer had been frozen for a day or so. I found ASAP Computer Services through a SWBY pages ad. I called and scheduled an appointment and Courtney Pelzel, owner, came to my office that morning. I told him what was wrong with my computer and he asked me if wiping it out was a problem if needed to get to that point. I told him no since I had saved everything on disc. He went through the computer and found that my anti virus protection had caused the problem. He first installed another anti-virus and then tried to uninstall the original one and it was taking a while. He charges $85.00 for the first hour and since I was paying for the repair myself, I let him know he only had a short period of time to get the work done. After an hour and a couple of minutes over, Courtney to the front of the building where I was waiting for him and told me he had fixed the system and that with the alloted time he could not get the original anti-virus software to completely delete. The other anti-virus he had installed was a freebie and it was not able to install updates because of the first anti-viruse software, which meant my protection was not 100%.
Approximately 30 minutes after Courtney leaves, my computer froze again and I called my uncle who lives in Mesquite, Texas who has done computers for over 20 yrs. (I should have called him in the first place.) After explaining the situation to him, he said the tech who worked on my computer was an idiot. He should have uninstalled the first anti-virus protection before installing the second because the firewall from the first one kept the second one from being able to do its job. (That's how money is made when charging by the hour.) So, my uncle said the only thing to do was to purge the system, reformat and reinstall everything which is what I did.
I emailed the owner of the company and let him know what happened and his response was he would give me an hour credit because the computer was going to crash again. Bullcrap! I told him I didn't want the credit and if anything happened again I wouldn't be calling him. He took my check straight to the bank and cashed it. Haven't heard anything since. I will never use him again and I mailed all of his business cards back to him.