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Report: #189572

Complaint Review: ASAP Motors - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: Spring Texas
  • Author Confirmed What's this?
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  • ASAP Motors 6432 Cunningham Road Houston, Texas U.S.A.

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UNFORTUNATELY WE FOUND THIS WEBSITE TOO LATE!

I am not going to go into the details of how this all started as my husband dealt with the initial emails and phone calls and I certainly do not want to give false information.

But he did tell me that upon asking for a refund, for the $1,082 they charged our credit card, he was referred to a woman named Dina in the accounting department.

He said their conversation quickly turned into a shouting match and when he asked when the charge would be returned to our account Dina rudely replied, "well, how long are you going to keep me on the phone?" Being in the customer service industry, he was appalled by her attitude the call ended abruptly and was glad he was not going to have deal with anyone from this company again.

I gave it several days before decided to call her myself to try and find out when we would be receiving the refund. And to be honest, I thought my husband may have been the rude one because he was pretty disappointed with the way everything had gone down (being told they had the transmission, shipment promises, then they didn't have the transmission, phone call after phone call, blah, blah, blah, etc.)

Monday morning I made the call. I was very pleasant with Dina and asked if she had any idea when the refund would be credited to our account as the time frame she gave my husband had come and gone. Her attitude immediately changed and she proceeded to tell me she had no idea when we would be getting our money back...HERE'S THE KICKER- "OUR CREDIT CARD MACHINE IS DOWN."

Now, I also work in an office and understand that computers crash and machines breakdown so I then asked when she "thought" the machine would be up and running again. I obviously was annoying her and she proceeded to tell me, and I quote, "well, wouldn't it be nice if I could predict the future?" (Unfortunately, there is no way to put in words the tone in which she said this. But, I am sure those of you who have dealt with her know the tone)!

I knew right then that there was something wrong with this company and began investigating them online only to find this website..my stomach just sank!

SO BEWARE: ASAP MOTOR'S CREDIT CARD MACHINE IS BROKEN AND DINA CANNOT PREDICT THE FUTURE!!!

I would love to know if any charges went through on that broken machine yesterday, May 1, 2006. I'm thinking the refund button may be the only thing wrong with it!

Disgusted
Spring, Texas
U.S.A.

This report was posted on Ripoff Report on 05/02/2006 10:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/asap-motors/houston-texas/asap-motors-credit-card-machine-down-unable-to-predict-the-future-houston-texas-189572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
11Consumer
0Employee/Owner

#11 Consumer Comment

Dina?

AUTHOR: Tom - (Canada)

POSTED: Tuesday, May 23, 2006

When our machine is down we can call our proccessor and MANUALLY complete/authorize the tranaction.

If their proccessor cannot do this than maybe they should go elsewhere.

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#10 Consumer Comment

We did get a full refund!

AUTHOR: Colleen - (U.S.A.)

POSTED: Tuesday, May 23, 2006

Just wanted to send an update that we did recieve the full refund! It took a month, but at least we got it!

As for the people who made suggestions, thank you. And for ASAP Motors....Best of luck in the future. It can't be a very rewarding job when you are having to defend & dispute your work ethics on a website like this!

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#9 Consumer Comment

We did get a full refund!

AUTHOR: Colleen - (U.S.A.)

POSTED: Tuesday, May 23, 2006

Just wanted to send an update that we did recieve the full refund! It took a month, but at least we got it!

As for the people who made suggestions, thank you. And for ASAP Motors....Best of luck in the future. It can't be a very rewarding job when you are having to defend & dispute your work ethics on a website like this!

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#8 Consumer Comment

We did get a full refund!

AUTHOR: Colleen - (U.S.A.)

POSTED: Tuesday, May 23, 2006

Just wanted to send an update that we did recieve the full refund! It took a month, but at least we got it!

As for the people who made suggestions, thank you. And for ASAP Motors....Best of luck in the future. It can't be a very rewarding job when you are having to defend & dispute your work ethics on a website like this!

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#7 Consumer Comment

We did get a full refund!

AUTHOR: Colleen - (U.S.A.)

POSTED: Tuesday, May 23, 2006

Just wanted to send an update that we did recieve the full refund! It took a month, but at least we got it!

As for the people who made suggestions, thank you. And for ASAP Motors....Best of luck in the future. It can't be a very rewarding job when you are having to defend & dispute your work ethics on a website like this!

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#6 UPDATE Employee

WHAT?

AUTHOR: Dina - (U.S.A.)

POSTED: Sunday, May 21, 2006

Hello they received a refund in full! And if you take credit cards at your company and know anything about the machines when they go down they can not be used at all they are BROKE! there is no way to punch it in manually when the machine is BROKE! And since we changed merchants it stayed down longer then intented and I have appologized to all of my customers that this affected any one due a refund received one and anyone waiting for us to charge their cards received a call they could either wait or proceed with alternate payment plan. Please do not talk about things you obviously know nothing about.

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#5 Consumer Comment

Manual refund

AUTHOR: Dave - (Canada)

POSTED: Friday, May 19, 2006

My company accepts credit cards and we can do a manual purchase or refund if the "machine" is not working. We accept more liability on manual transactions ( easier to commit fraud I guess ) and the discount rate is higher but on a refund it should not matter.

They would do this if they had the intention of refunding you money.

Good luck.

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#4 UPDATE Employee

The Truth

AUTHOR: Dina - (U.S.A.)

POSTED: Thursday, May 18, 2006

No one here was rude or ugly with you mam and the truth was our software did go down and it took so long for the merchant company to repair it we chose to go to a differant merchant and switched so we had to wait on new machines, new merchant number and new set up procedures. We were unable to accept visa/mastercard as well, it was not just refunds that could not be done.

I did check on your account and you have been refunded in full and no chargeback with your credit card company was processed by your bank.

I have apologized once and will be happy to do so again as it was never our intent to be down so long and it was a unfortunate hassle for our customers.

Dina

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#3 Consumer Comment

ANOTHER SUGGESTION reguarding ASAP MOTORS

AUTHOR: Aaron - (U.S.A.)

POSTED: Saturday, May 13, 2006

Colleen; Im glad my advise was of help to you, and yes my matter was resolved and I was paid back the 2,000 asap took from me, I hope your bank did a proper write up on the charge back, I had to correct the person that did my charge back to make sure it was done right, they try to tell you that you dont need pictures or this and that, but you do if you want your chrage back to go thru, because asap will just say they need pictures or this or that, so just send what ever you have, and the very best thing you can do is, what Im doing right now, take some time each weekend to visit this site and give other asap victims the info I gave you, along with any other info you can so we can get asap motors back in the junkyard business where they belong, and off the net. what do you say Colleen ???

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#2 Consumer Suggestion

Thanks

AUTHOR: Colleen - (U.S.A.)

POSTED: Monday, May 08, 2006

Aaron,

Thanks for your advice! I did exactly that, filed a dispute w/my bank and cancelled the credit card!

I have also contacted the local Houston news station's consumer reporters regarding these people and maybe they can do a report and help spread the word so no-one else has to go through this!

Is your situation resolved?

Colleen
Spring, Texas

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#1 Consumer Suggestion

HOW TO BEAT ASAP MOTORS

AUTHOR: Aaron - (U.S.A.)

POSTED: Friday, May 05, 2006

Dear disgusted and righteously so, this co, is nothing but building full of decietful, theiving, fraudulently advertizing bunch of gangsters that seem to take some kind of sick personal joy in stealing and causing problems in peoples lives, but Ill tell you one way you can get your money back.

You said you used your credit card? Simply do a charge back on them and cancel your card, explain your situation to the card co, how this was and is obviously bull. Be sure to cancel your card so thry can't do a charge back on you and get the money back again, there known for that.

Hope this helps you, and anyone else that needs help. The card co will want to know if you have already complained to the bbb, the ftc, and att general so do all that real quick. Good luck, it worked for me.

Man on a mission.

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