• Report: #1020656
Complaint Review:

ASAP Roofing, LLC

  • Submitted: Tue, February 26, 2013
  • Updated: Wed, February 27, 2013

  • Reported By: MadCustomer — El Paso Texas United States of America
ASAP Roofing, LLC
11601 Pellicano Drive El Paso, Texas United States of America

ASAP Roofing, LLC Can't get a hold of anyone to claim my warranty, local office is now closed El Paso, Texas

*REBUTTAL Owner of company: Wrong Company Name

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A representative of this company named Bobby Bender came knocking at my house on October 2009 after a hail storm hit the city and convinced me they were the best company out there to fix my roof, he assure me they were local (I should've done more research about them). To make a long story short, my roof is now leaking less than 3 years after they finished the job in 2010, I'm trying to get a hold of someone in this company to have them come to my house and inspect the roof and claim the warranty (Have a 10 year labor warranty according to contract) but the local phone # is no longer in service and the office they used to have here is closed, I tried a guy named Bryan Phillips who's name appears on the paperwork and his phone does ring but I get no answer, I left a couple of message and he doesn't return my calls. I searched for this company on the internet and found their webpage http://www.asaproofingusa.com/home but no one returns my calls nor emails from the contact list they have there. I've been trying for the last two weeks with no luck and I've had enough. Some of the phone numbers don't even work or it send you directly to a voicemail that is full and you can't leave a message.  I even sent an email to William Wilson who is supposedly the President of Operations but I'm still waiting for an answer. I have evidence to support what I'm reporting here, I have copies of the contract, paid invoice, estimate and emails I've sent to these people. I've tried the following phone numbers and email addreses from their website 

Columbia, Illinois..................................618.939.8675
St. Louis, Missouri................................314.381.3300  
Kansas City, Missouri...........................816.931.2727
Knoxville, Tennessee...........................865.577.3838 
Denver, Colorado.................................303.820.2727
Waco, Texas.........................................254.757.2727


Dave Bruss - Senior Estimator

William Wilson - President of Operations

This is very frustrating! STAY AWAY FROM THIS COMPANY.         

This report was posted on Ripoff Report on 02/26/2013 04:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/asap-roofing-llc/el-paso-texas-79936/asap-roofing-llc-cant-get-a-hold-of-anyone-to-claim-my-warranty-local-office-is-now-cl-1020656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Wrong Company Name

AUTHOR: Kirk McCoy - (United States of America)

Your complaint is against 

ASAP Contracting & Roofing LLC

These are very different companies. 

Please don't get us confused. 

ASAP Roofing is a trade mark of ASAP Roofing LLC and ASAP Restoration, INC
ASAP Roofing LLC
14001 E. Iliff Ave
Suite 325
Aurora, CO 80014
855 901-7663

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