Report: #73541

Complaint Review:

  • Submitted: Mon, December 01, 2003
  • Updated: Wed, December 03, 2003
  • Reported By: Tillamook Oregon
    201 Spring Garden Street
    Philadelphia, Pennsylvania
    U.S.A. what a huge ripoff alot of promises without merit none of what is promised is delivered Philadelphia Pennsylvania

*UPDATE Employee: This customer was refunded

Show customers why they should trust your business over your competitors...

This company should be shut down as fast as the service they "claim" works for your computer. Not only did I find it impossible to cancel my so called 30 day FREE trial I was charged for a years service that can't be cancelled either. No refunds no exceptions. What a joke dealing with this company. Anyone who is remotely considering using anything this company has to offer----don't say you weren't warned if you've had the opportunity to read any of the complaints I have seen. I only wish I'd have seen them before I was so stupid.

Tillamook, Oregon
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This report was posted on Ripoff Report on 12/01/2003 03:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

This customer was refunded

AUTHOR: Martin - (U.S.A.)

First and foremost, this customer was refunded when we received her email requesting to cancel with no hassle.

Secondly, she claims she could not contact us to cancel, we provide several methods to contact us: email - there is an email link on every single page of our support site, LiveChat (when available) - where customers can chat live with our support staff, telephone - (215-320-6000) our phone number is listed on the top of every single page of our web site and is also listed on the customers credit card statement and on the receipt that they are emailed when they place their order.

She contacted us to cancel after her 30 day trial ended and she was refunded. As for the statement "the service they "claim" works for your computer," we do not claim the software works for everyone, that is why we provide the customer with a 30 day trial to see if it will work for them. We have a 98% success rate with our software (with over 200,000 satisfied customers using this service alone) and if at any time during their trial, if the customer decides for whatever reason they do not wish to keep the software, they may use any of the above methods (they can even use the option to fax or send postal mail) to cancel and we cancel their trial with no questions asked.

We are sorry that this customer feels that she received unfair treatment from our company, however, she was given exactly what she wanted, a refund in full.
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