ashley furniture furniture falling apart and no customer service hampton va

After going through a long battle with Ashley furniture, the local NEX decided to replace our sofa.  That was a few months ago.  We purposely have not used the sofa more than 2-4 hours a week and the end sections are sagging.  Ashley even admitted to knowing what was wrong and their response was "we know and are not about to fix it".

At this point we are looking for a new set from another manufacturer.  I wanted to update this post with our findings.

bottom line is, the furniture is crap and will not last more than a year even with minimal usage.  Steer clear from Ashley and it's non-existent customer service.

Why would you comment on something you have no clue about and assume how I or other people are, over the internet?

1.  The reason we sent the furniture back is because THEY sent it either with huge rips(3 inches or longer) or broken pieces during delivery.  I dont know about you, but I certainly dont want furniture that messed up to begin with.

2.  Ashley offers a ONE YEAR warranty on wear/tear and other various problems.  Since the sofa is only 8 months in use, we find it only fair that they either repair it or replace it. 

3.  Looking at your post, you appear to be a troll or a representative of Ashley.  Either way, stop posting stupid comments on legitimate claims or have your post deleted.

4.  The term "milking" would imply that we have gotten over on a company and things are in our favor.  How you can see that a couch that has problems from a manufacturer is "milking" them, is beyond me.

5.  It is people like you that have the attitude of "well, they helped me the first few times so let it go", that keeps others from getting things fixed.  Companies run over customers and no one ever does anything about it.  **Please reference my other report from 2007 which lead to the arrest of a few people running a puppy mill.  It only takes one person to make things right.

6.  Again, you have no say in this matter and your words are without merit.  Stop trolling.  If you are a representative of Ashley, maybe you can assist and get this issue(which is beyond just my sofa) and get it resolved?

 Actually it seems you have been taken care of three different times already. Now I live with a HYPER critical family member. So I am quite aware of how even the smallest of issues can and is blown out of proportion. This company has taken care of you 3 times since your purchase. Dont you think you have milked them for enough?? I mean really, look at the situation. They have told you its normal wear and tear. You dont like the answer so you post negativly about them. Guess what....they dont care....they have already bent over backwards as is.