• Report: #834707
Complaint Review:


  • Submitted: Mon, February 06, 2012
  • Updated: Mon, February 06, 2012

  • Reported By: Griselda — Tomball Texas United States of America
17727 tomball pkwy Houston, Texas United States of America

ASHLEY FURNITURE After 5 months of purchase 3 suede brown sofas at this store, I notice how this white threads was coming out through the brown suede fabric. Neither Ashley furniture or warranty cover this issue, It w Houston, Texas

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I made this purchase on July 4 2011 in January 2012, I noticed like white hair coming out of my  brown sofas, I called the warranty and send pictures, but They reply and said that it was no coverage for that kind of damage.Then I contacted Ashley furniture and they send someone to look at it and took pictures of it as well, the person was agree that the issue was a factory damage.  5 days later on February 6 Ashley furn.call me and said that it was not a factory damage, white hair coming out on my brown. suede, 5 months old sofas was perfectly normal  to see. I told the lady that if I would have known about these normal abnormalities I would definitely would have not bought them. All she said was " I'm sorry that they did not Inform you about it".

This report was posted on Ripoff Report on 02/06/2012 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ashley-furniture/houston-texas-77064/ashley-furniture-after-5-months-of-purchase-3-suede-brown-sofas-at-this-store-i-notice-h-834707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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