Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1088900

Complaint Review: Ashley Furniture - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Anonymous — Philadelphia Pennsylvania
  • Author Not Confirmed What's this?
  • Why?
  • Ashley Furniture Nationwide USA

Ashley Furniture via The Furniture Services via Value City Office and Distribution Center Horrible Warranty Experience Nationwide

*General Comment: The 2 idiots that responded must work for Ashley "Furniture"

*Author of original report: What?

*General Comment: So basically

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

We purchased a reclining couch and loveseat from Ashley Furniture (Route 42, Turnersville, NJ) in March 2012.  Around the beginning of July 2013, one of the cables via the reclining mechanism in the couch snapped.  It was no longer possible to recline that side of the couch.

As this was within the warranty time (2 years) for the Crest “No Worry” service e agreement, for which we paid extra, I was entitled to a replacement.  I called the Ashley Customer service line on the same Saturday that this happened (1-800-994-7514 ext. 52).  A ticket was submitted, and the representative said that she would now email a technician, who would then schedule a time to come out and look at the couch. 

A week went by, and I did not receive a call.  I called the aforementioned number back, and was told that the technician was out, or some such nonsense, and that she (the phone rep) would send a follow-up email.  Another week went by with no calls. I called them back. I spoke to a representative and stated how this was turning out to be a bad experience.  He said he would personally make sure that the technician called me back.

Within a few days I received a call from “The Furniture Services” (908-998-1538).  The representative asked to setup a time for a technician to come out and look at the issue.  They only service my area one-day a week.  So I had no choice but to except the Thursday offered.  Note that this is now over 3 weeks since the issue has occurred.  The representative stated that the technician would call the day before and schedule a specific time.

The day before my service call, I get a call from a technician or his scheduler.  He relates how there was a traffic accident, or some other excuse; he was hard to understand as he had poor reception coupled with his ESL.  So he states that they can come the following week. We are now at 4 weeks.

The following week came, and the technician knocked at my door. He was thug with jean shorts, a dirty shirt and boots, and no identification.  He came in, I recounted the problem, and he took a picture with his phone, and said that the part would need to be ordered.  Once I receive the part, I would need to call and schedule the technician to come back and install it. 

So I wait two weeks (we are now at six weeks for a stupid cable repair). I call “The Furniture Services” back to see what the deal is on the part.  I was told to call a new number to get the status (732-355-9200). This is the number of “Value City Office and Distribution Center”.  I speak with a representative who recounted that the part takes three to four weeks to ship, and that I can call back to schedule the installation. 

At the end of seven weeks, I call back to get a status updated.  The recount the same garbage as above, at the end of the eighth week, the part arrives.  I call Value City to schedule, they tell me to call “The Furniture Services”.

I call the furniture services at the beginning of September (September 4th).  Much like the other attempts to call, I have to leave messages, and call back several times, before someone answers.  I finally get someone scheduled to come out on September12th.  Low and behold, I get a call that the technician cannot make it. 

At this point, I don’t care anymore.  Ashley has lost my business.  During the 11th week, I call to reschedule, and go through the voicemail process. I finally set something up for Wednesday, October 2, 2013.  I was, once again told, that I would get a call the day before for a specific time.  I take the day off from work.

Tuesday evening, October 1st, I get a call, asking if anyone has called to setup the time.  I said no, I was told someone would call back.  It’s already past 5:00 pm, so I would be surprised if we did get a call back.  Shortly thereafter I did get a call back.  They told me that the technician could not come out.  I lost it, I was cursing, screaming. I got names and numbers.  I finally broke down and just installed it myself, even though I paid for this service.  While I was installing the piece, I get a call from the Furniture services, and they recount some garbage about how one technician only works in the area, and he has a zone, and all of a sudden, they can come out this Saturday.  I screamed and yelled, and said forget it, and that I am now on a mission. I am closing down my Ashley store credit account.  I will never buy anything from Ashley, I plan to post this on every single blog, website, social media account I can get my screwed-over hands on. 

Do not buy anything from Ashley, if you do, you have been forewarned on the warranty work.

 

This report was posted on Ripoff Report on 10/02/2013 09:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ashley-furniture/nationwide/ashley-furniture-via-the-furniture-services-via-value-city-office-and-distribution-center-1088900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 General Comment

The 2 idiots that responded must work for Ashley "Furniture"

AUTHOR: Jim - ()

POSTED: Saturday, October 12, 2013

Poster, ignore the 2 idiots above.  The first person just wants to mess with you.  The 2nd...what are you TALKING about??  She/he paid for the warranty.  It should have been honored, period.  How is it his/her fault that Ashley decides to send out unpaid techs and repair people?  Explain this practice, if you can.  It is up to Ashley (not the CUSTOMER) to provide trained and paid technicians to handle any warranties offered (and sometimes PAID for by the customer). If Ashley doesn't pay their techs accordingly then that speaks VOLUMES about Ashley.  He or she has every right to be upset with a company that consistently lies and uses fraudulant practices to dupe their customers.  They sell subpar "furniture" (I barely call it that).  

Respond to this report!
What's this?

#2 Author of original report

What?

AUTHOR: Anonymous - ()

POSTED: Wednesday, October 02, 2013

How dare you question my behavior and validity, when you can't even spell warranty.  Let me guess you work for one of these scumbag companies that works with Ashley. If you knew how to read you would see I hold Ashley, The Furniture Serives, and Value City accountable, with particular emphasis on Furntiure Services.  What grade did you make it to f@&&$!t? 

Let me guess, you made it 6th grade, but failed out of English, which is probably why you fix furniture for a living.  Why would I consider doing business with a company that does business with scumbags like you, who think they can just f@&k people over without consequence.  Be a man and admit that you work for one of these companies, otherwise I need nothing else to prove your ignorance. 

Respond to this report!
What's this?

#1 General Comment

So basically

AUTHOR: Tyg - ()

POSTED: Wednesday, October 02, 2013

 So Basically Ashley didnt do anything wrong OTHER then sell you the furniture. And all of this is just you throwing a temper tantrum. Ok atleast everyone on the web will see this for what it is. A FAKE post. It looks like your problem is with your warrenty company and NOT Ashley furniture. Good to know that you are a stupid twit and lash out at ANYONE because you didnt get your way. Hey heres a thought, grow up and place the "blame" on the company ACTUALLY responsable for this issue. A warrenty no matter who sells it takes time. And thats what appears to be your issue. This "problem" of yours was not resolved on the timetable YOU had determined to be correct. Well let me be the first to tell you since neither common sense nor intellegence has been used in this case on your part. Yes you have a warrenty, but neither the workman or the company he works for is GETTING PAID to do this job. How exactly would you feel if you had to go and do something for some self entitled idiot FOR FREE?

The problem is that you may have paid for a warrenty, but PAYING CUSTOMERS have to come first. As such you have to wait until there is time for a workman to get away from the PAYING customers and handle your "freebie" issue. I swear common sense really is a super power these days.

Next time you see fit to post on the web, make sure youre blaming the correct party in your situation. Very few companies that sell a warrenty actually handle the warrenty issues that arise. This means you have a warrenty but it is NOT with Ashley furniture. Much like having a Ford truck doesnt mean that Ford handles your warrenty claims. It means a third party has the warrenty on your furniture. They are the ones you needed to post about. But Im really good at this game, I predict your going to continue to post about Ashley even though they had ZERO involvment about your warrenty claim. And Im also willing to bet your just out to get something for nothing because you had to WAIT.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now