• Report: #402004
Complaint Review:

Ashley's Furniture Homestore,

  • Submitted: Tue, December 16, 2008
  • Updated: Tue, December 16, 2008

  • Reported By:PROSPER Texas
Ashley's Furniture Homestore,
7780 State Highway 121 Frisco, Texas U.S.A.

Ashley's Furniture, Montage Furniture Services; Premier Warranty, Ashley's Furniture Homestore, Montage Furniture Services; Premier Warranty Misrepresentation of product and warranty Frisco Texas

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I purchased a sectional sofa from Ashley's Frisco. The saleman/manager advised the microfiber could not be scotch guarded and recommended an extended 5 year warranty, which I purchased (Premier).

My grandbaby lives with me and drips from her bottle left stains. Water to clean the stains, left additional stains.

I called the warranty service and when they came to clean (Montage Furniture Services), they said it was not covered and I should have a professional upholstery cleaning service come, even though their warranty clearly states that it covers these type of stains.

I did have a professional (Sears Upholstery Cleaning Service) come and clean the entire couch and within a few days the stains reappeared. We have owned the couch for 6 months and it has stains all over it.


This report was posted on Ripoff Report on 12/16/2008 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ashleys-furniture-homestore/frisco-texas-75034/ashleys-furniture-montage-furniture-services-premier-warranty-ashleys-furniture-homes-402004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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