• Report: #620155
Complaint Review:


  • Submitted: Mon, July 05, 2010
  • Updated: Thu, September 23, 2010

  • Reported By: Emoore84 — Indianapolis Indiana United States of America
Internet United States of America

Asknet-shop.com asknet.com, internet scams, credit card fraud, Internet

*UPDATE Employee: asknet customer support

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I was charged two payments of 85.98 for something i have never even inquired about. I wen to the store to by groceries and my whole check was gone between this company and another and now I have to wait and upward of 120days for my money to be disputed an back to my account ! THIS IS INSANE THAT THEY CAN TAKE PEOPLES MONEY!

This report was posted on Ripoff Report on 07/05/2010 05:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/asknet-shopcom/internet/asknet-shopcom-asknetcom-internet-scams-credit-card-fraud-internet-620155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

asknet customer support

AUTHOR: AsknetRep - (USA)

The company asknet is a service provider which is responsible for the online purchasing process for several software producers.

You may therefore find "asknet shops" listed on your credit card bill, even though you have purchased software in a store with a different name.

Therefore, we would like to ask you to check whether you have recently ordered software.

If you still have any questions on the charge, or if you have not recently purchased any software, please contact our customer service professionals, we will be happy to assist you on clarifying this issue.

You can contact us at: customerservice@asknet.com

Please note that our customer service department will never ask you for your full credit card number, for security reasons but we will need the following information:

the exact amount

the debit date

your name

the email address you generally use for online orders

 Alternatively you can reach our payment department by phone:

Mo - Fr from 9 am to 6 pm CET: Europe: Tel. + 49 (0) 721 96458 6492, Fax: + 49 (0) 721 96458 8003

US / North America:

Tel.: 415-449-5700, or 1-877-873-1459

Mo - Fr 6.00 a.m. PST - 6.00 p.m. PST

If your credit card was charged twice but you placed only one order, please provide the following information:

your customer number

your order number

the exact amount

the date of the debit the email address you generally use for online orders

We will gladly assist you in this matter

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