• Report: #641073
Complaint Review:


  • Submitted: Thu, September 16, 2010
  • Updated: Thu, September 23, 2010

  • Reported By: Botterills — Pickering Nationwide United Kingdom
Internet United States of America

Asknet-Shops.com Unauthorised Debit Card withdrawals Internet

*UPDATE Employee: asknet payment department willing to help

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

A couple of years ago we purchased Panda Internet Security, and our bank account was debited by Asknet-Shops.com

The following year, even though we had unistalled Panda (causing problems) and purchased an alternative (Kaspersky) and had made no further order for a Panda update, Asknet-Shops.com continued to debit our account without authorisation.

We reported this to our bank, and they refunded the unauthorised payment, and replaced our debit card, cancelling the original one.

This report was posted on Ripoff Report on 09/16/2010 03:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/asknet-shopscom/internet/asknet-shopscom-unauthorised-debit-card-withdrawals-internet-641073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Asknet-Shops.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

asknet payment department willing to help

AUTHOR: AsknetRep - (USA)

The company asknet is a service provider which is responsible for the online purchasing process for several software producers.

You may therefore find "asknet shops" listed on your credit card bill, even though you have purchased software in a store with a different name.

Therefore, we would like to ask you to check whether you have recently ordered software.

If you still have any questions on the charge, or if you have not recently purchased any software, please contact our customer service professionals, we will be happy to assist you on clarifying this issue.

You can contact us at:


Please note that our customer service department will never ask you for your full credit card number, for security reasons but we will need the following information:

the exact amount

the debit date

your name

the email address you generally use for online orders

Alternatively you can reach our payment department by phone:

Mo - Fr from 9 am to 6 pm CET: Europe: Tel. + 49 (0) 721 96458 6492, Fax: + 49 (0) 721 96458 8003

US / North America: Tel.: 415-449-5700, or 1-877-873-1459

Mo - Fr 6.00 a.m. PST - 6.00 p.m. PST

If your credit card was charged twice but you placed only one order, please provide the following information:

your customer number

your order number

the exact amount the date of the debit

the email address you generally use for online orders

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?