I have been with Aspire for 4 years. Recently I was making a purchases only when I slid my card, it came back declined. The clerk told me that maybe because the card was expired. I looked at my card and to my surprise, the card had expired in August 2008. It was approaching November and I couldn't figure out why I had not received a new card.
I called Aspire and like everyone else who has complained on Rip Off Report, was connected to a less-than-perfect English speaking individual. I was told that my account was not closed, but it was discontiued and that Aspire was no more. The representative said that I would not receive another card but invited me to apply for another one. For what??; that's what I asked the rep. I had already been approved 4 years ago. The rep just kept repeating that I would receive "correspondence" in the mail and to wait for it.
I finally received the "correspondence" in the mail which told me nothing. I called again only to be told the same thing as before. I'm dizzy at this point. After talking to the robotic human, I request to speak to a supervisor. The supervisor gets on the line only to be more robotic than the rep. She told me that a manager decided that I didn't need to enjoy any more card privileges so it was cancelled.
They managed to charge my card an $100.00 annual fee although my card had expired the same month. I asked the supervisor where iwas the literature that said they would review my card when it expires and if they felt that they didn't want to business with the consumer anymore they could cancel services without any cause. I told them that they were out of contract for what they were doing and I am sure that legally, this was not a fair practice.
She did nothing to help me. I have emailed them (numerous times) and spoken to them. I still haven't gotten anywhere. I asked the supervisor for a corporate address. She told me that she did not have that information and could only provide a correspondence address (PO Box.)
Aspire makes it clear that they do not care about their customers and aide in helping destroy credit instead of helping rebuild it.
I would like to either join or start a class action law suit against this unfair business practicing company. If anyone knows anything about class action law suits and have the same issues (which I see a lot here) please let me know. I live in MD, but I don't think that you need to be in the same state to join a class action law suit.
Upper Marlboro, Maryland